Troubleshooting Smartlead Campaign Errors in Clay: Need Help!

Francis · 2024-10-23 09:54:10.715229+00

Hey guys! I'm having a problem with creating a smartlead campaign with clay. Every time i create a smartlead campaign, i get this error: Error: Error {"error":"Campaign not found - Invalid campaign_id."} I also tried to manually create a campaign and upload the leads manually through a CSV on smartlead, then run a lead update smartlead enrichment on clay. -- It then asks for a lead id which I cannot find. Can someone help me?

Troubleshooting Smartlead Campaign Errors in Clay: Need Help! | Clay

7 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi (Clay)
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Hey Francis, thanks for reaching out! Happy to help here! First, do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1729697400&signature=8ad326eb0f1d78ee54a41370686ad78a4d71c362c762a2d2a8e846949e13cd34&req=dSEgF85%2FmohWX%2FMW1HO4zYTywCL6D5AS2BKsam%2FhVPs4pw%3D%3D%0A Second, could you clarify if you are trying to create a new campaign in Clay directly, or add leads to a new campaign you've created in Smartlead? Clay currently doesn't have the ability to create new Smartlead campaigns within your table. You would need to create the new campaign in Smartlead, but we can lookup, remove, and add leads to any campaign from Clay! Feel free to share more details here 😊
Francis
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Nevermind, when i checked it on the smartleads platform, it seems to have created a new campaign. I just had to refresh the clay page. Thanks!
Mark (Clay)
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Thanks, Francis. I'll go ahead and close this out, but let us know if you have other challenges.
Channeled
APP
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Hi Francis! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Craig Price
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I am having the same problem as Francis. Did the "create campaign in Smartlead" options change? Mark (Clay) Tanvi (Clay)..... https://app.clay.com/workspaces/105140/workbooks/wb_JJcRbR4fiD7n/tables/t_afbN8ZMfm336/views/gv_2MvNcrx6oDTc . In this table when I go to action's "Create Smartlead Campaign" and complete the prompts I get the same error.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Channeled
APP
·
·
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi (Clay)
·
·
Hey Francis, thanks for reaching out! Happy to help here! First, do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1729697400&signature=8ad326eb0f1d78ee54a41370686ad78a4d71c362c762a2d2a8e846949e13cd34&req=dSEgF85%2FmohWX%2FMW1HO4zYTywCL6D5AS2BKsam%2FhVPs4pw%3D%3D%0A Second, could you clarify if you are trying to create a new campaign in Clay directly, or add leads to a new campaign you've created in Smartlead? Clay currently doesn't have the ability to create new Smartlead campaigns within your table. You would need to create the new campaign in Smartlead, but we can lookup, remove, and add leads to any campaign from Clay! Feel free to share more details here 😊
Francis
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Nevermind, when i checked it on the smartleads platform, it seems to have created a new campaign. I just had to refresh the clay page. Thanks!
Mark (Clay)
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Thanks, Francis. I'll go ahead and close this out, but let us know if you have other challenges.
Channeled
APP
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Hi Francis! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Craig Price
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I am having the same problem as Francis. Did the "create campaign in Smartlead" options change? Mark (Clay) Tanvi (Clay)..... https://app.clay.com/workspaces/105140/workbooks/wb_JJcRbR4fiD7n/tables/t_afbN8ZMfm336/views/gv_2MvNcrx6oDTc . In this table when I go to action's "Create Smartlead Campaign" and complete the prompts I get the same error.
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.