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Request for Credit Restore for Client on Pro Plan - Workspace ID 488890

Avatar of Sagar T.Sagar T.
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One of my clients had their credits completely wiped out in the 1st month of their Pro plan. After checking their workspace E2E, I see only one place where credits were used - an AI column ran on 2397 rows @ 0.5 credits per. Can you please help me out and restore their credits? Workspace ID is 488890 they should've started with ~54K due to the free trial and my agency link

8 comments

  • Avatar of Channeled
    Channeled
    APP
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    If you need help recovering credits, you'll need to request human support to look into the specific details of your workspace's credit usage. Please explicitly ask for a human agent in this conversation to investigate the credit usage for Workspace ID 488890.

  • Avatar of Sagar T.
    Sagar T.
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    I am looking for a human agent - thank you. Here is the only table where I've spent any credits: https://app.clay.com/workspaces/488890/workbooks/wb_P3FovNtAmQJi/tables/t_rSU8Vw6YQjZ2/views/gv_geuCg8RRmQuS

  • Avatar of George D.
    George D.
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    Hey Sagar - We have a new credit reporting report that you can access here. It looks like most of those credits were on the find people table noted below: https://app.clay.com/workspaces/488890/settings/creditUsage

    (159 kB)
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  • Avatar of Sagar T.
    Sagar T.
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    Hey George! This must be some type of error. I just checked both Find People workbooks and neither have any sort of credit-based enrichments run, besides a work email waterfall that’s only been used on 10 rows. Can we please get a refund soon? Not sure if this was a glitch or a client misstep, but that isn’t a workbook we’re using and we are supposed to be launching campaigns on other lists today. Thanks🙏

  • Avatar of Mark L.
    Mark L.
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    It looks like that previous table has been renamed to "Therapy Master List": https://app.clay.com/workspaces/488890/workbooks/wb_9dqCu2EZt2X8/tables/t_r4cJgP37B6T3/views/gv_4ueFHqMrZzM2 Credit usage came from the work email waterfall, which has been run on many thousands of rows – you may need to adjust your filters to see this more easily.

    :thumbsup_all:1
  • Avatar of Sagar T.
    Sagar T.
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    Mark L. I chatted with George - thank you for checking!

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Sagar T.​!