Request for Monthly 10k Credits Verification

Miguel M.

hi there - i wasn't given my monthly 10k credits , can someone check that for me please?

5 comments

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If your plan has renewed but you haven't received your monthly credits yet, this is likely due to normal transaction processing time. It typically takes 1-2 hours after your billing time for the credits to appear in your account. For example, if your renewal occurred at 12 PM, the credits might not show up until around 1 PM.You can check your current credit balance by: 1. Going to Settings > Plans and Billing 2. Your remaining credits will be displayed under your planIf it's been more than 2 hours since your renewal and you still don't see your credits, please ask for a human agent to assist you further. Sources: Running Out of Credits Purchase Credits and View Amount of Credits Left for the Month
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Hi Miguel M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Mark L.
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Miguel, thanks for getting in touch. From what I can see, previous credit additions have occurred in the afternoons, ~3-4pm UTC. That may reflect natural delay after payments are reconciled and systems updated. I'd like to keep this open for a few moments to monitor. If you're currently blocked by credit limitations, please let me know.
Mark L.
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Miguel, just wanted to follow up and confirm that 10k credits have been added to your account. I've asked our engineers to help look into the delay/misfire here. I appreciate you letting us know about this!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Request for Monthly 10k Credits Verification | Clay