Issue with Clay AI Enrichment: No Response or Data Generated

Loic Bourgeois · 2025-02-21 14:54:08.234761+00

Hello everyone, I currently have an issue with Clay, with a behavior I’ve never encountered before. When I run an AI enrichment, I don’t get any response and have 0 data. I haven’t changed anything, and it was working fine yesterday, so I’m not sure why it’s not running today.

Issue with Clay AI Enrichment: No Response or Data Generated | Clay

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We don't have specific information about why your AI enrichment isn't providing any response or data today. AI enrichment in Clay is designed to run based on specified conditions and can be affected by various factors. It's possible that there might be a temporary issue with the data provider or the AI service. In some cases, providers may not return valid data, which can affect the enrichment process. To help troubleshoot this issue, could you provide more details about the specific AI enrichment you're trying to run and any error messages you might be seeing?
Sources: What can Clay do with AI? - FAQ | Clay.com What happens if one of your providers doesn't return valid data? - FAQ | Clay.com
Loic Bourgeois
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I am using Clay agent, and I don't see any error message. This enrichment works fine for some few lines, but not for many others
Loic Bourgeois
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and I didn't touched this enrichment for many days
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There could be several reasons why the AI enrichment in Clay agent isn't providing responses or data for many lines. Here are a few possibilities: 1. Temporary issue with the data provider or AI service. 2. The specific conditions for the AI enrichment may not be met for those lines. 3. The external enrichment tools or APIs that Clay uses might be experiencing issues for certain data points. To help troubleshoot this issue, could you provide more details about the specific AI enrichment you're running and any patterns you've noticed in the lines that are working versus those that aren't?
Sources: FAQ | Clay.com What can Clay do with AI? - FAQ | Clay.com What happens if one of your providers doesn't return valid data? - FAQ | Clay.com
Loic Bourgeois
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this is the prompt I am using: For the company Normalized Name where response is 'Final Client', find me some contacts that I could contact. You can parse their Website or their linkedin page ( Linkedin to identify their contacts. The most relevant contacts will be IT managers, or HR manager. They could also be external vendors managers, but always related to IT activities. Their profile could contain the following words in their job title: "CIO, Talent, Vendor, Supplier, IT director". Idealy these contacts will be located in Canada , in the province of Quebec. PLease provide up to 5 contacts per line.
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To help improve your AI enrichment results, here are a few suggestions: 1. Use the AI Metaprompter to optimize your prompt: • Click the "Help me" button in the "Use AI" panel • Describe your goal, and it will generate an optimized prompt for your use case 2. Consider that Clay's AI enrichment works by accessing external data sources and enrichment tools. If certain lines aren't returning results, it could be because: • The data isn't available from the source websites • The specific criteria (Quebec location + IT roles) might be too narrow • The external enrichment tools might not have coverage for those particular companies 3. Try using the pre-configured templates: • Click "Browse Templates" at the top of the integration window • These templates are designed for common use cases and can be modified to suit your needs
Sources: Metaprompter, shared workbooks, new hire signals, Outreach integration, and more! FAQ | Clay.com
Channeled
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Is that what you were looking for?
Loic Bourgeois
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No,
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Looks like you're still looking for help.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loic Bourgeois
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https://app.clay.com/workspaces/455834/workbooks/wb_ES68UGqekRyY/tables/t_w9vTxMRxSfAM/views/gv_WgGU7b6zp267
Loic Bourgeois
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the issue seems to happen on multiple columns, but the main one is Relevant Contacts
Adam Andrewjeski
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Loic Bourgeois is this use AI for content or search the web with claygent?
Loic Bourgeois
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yes
Loic Bourgeois
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I use it for Web search
Adam Andrewjeski
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Loic Bourgeois what is your prompt if you don’t mind me asking?

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