Hello everyone, I currently have an issue with Clay, with a behavior I’ve never encountered before. When I run an AI enrichment, I don’t get any response and have 0 data. I haven’t changed anything, and it was working fine yesterday, so I’m not sure why it’s not running today.
We don't have specific information about why your AI enrichment isn't providing any response or data today. AI enrichment in Clay is designed to run based on specified conditions and can be affected by various factors. It's possible that there might be a temporary issue with the data provider or the AI service. In some cases, providers may not return valid data, which can affect the enrichment process. To help troubleshoot this issue, could you provide more details about the specific AI enrichment you're trying to run and any error messages you might be seeing?
I am using Clay agent, and I don't see any error message. This enrichment works fine for some few lines, but not for many others
and I didn't touched this enrichment for many days
There could be several reasons why the AI enrichment in Clay agent isn't providing responses or data for many lines. Here are a few possibilities: 1. Temporary issue with the data provider or AI service. 2. The specific conditions for the AI enrichment may not be met for those lines. 3. The external enrichment tools or APIs that Clay uses might be experiencing issues for certain data points. To help troubleshoot this issue, could you provide more details about the specific AI enrichment you're running and any patterns you've noticed in the lines that are working versus those that aren't?
this is the prompt I am using: For the company Normalized Name where response is 'Final Client', find me some contacts that I could contact. You can parse their Website or their linkedin page ( Linkedin to identify their contacts. The most relevant contacts will be IT managers, or HR manager. They could also be external vendors managers, but always related to IT activities. Their profile could contain the following words in their job title: "CIO, Talent, Vendor, Supplier, IT director". Idealy these contacts will be located in Canada , in the province of Quebec. PLease provide up to 5 contacts per line.
To help improve your AI enrichment results, here are a few suggestions: 1. Use the AI Metaprompter to optimize your prompt: • Click the "Help me" button in the "Use AI" panel • Describe your goal, and it will generate an optimized prompt for your use case 2. Consider that Clay's AI enrichment works by accessing external data sources and enrichment tools. If certain lines aren't returning results, it could be because: • The data isn't available from the source websites • The specific criteria (Quebec location + IT roles) might be too narrow • The external enrichment tools might not have coverage for those particular companies 3. Try using the pre-configured templates: • Click "Browse Templates" at the top of the integration window • These templates are designed for common use cases and can be modified to suit your needs
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the issue seems to happen on multiple columns, but the main one is Relevant Contacts
yes
I use it for Web search
to find relevant contacts
-error
For the company Normalized Name where response is 'Final Client', find me some contacts that I could contact. You can parse their Website or their linkedin page ( Linkedin to identify their contacts. The most relevant contacts will be IT managers, or HR manager. They could also be external vendors managers, but always related to IT activities. Their profile could contain the following words in their job title: "CIO, Talent, Vendor, Supplier, IT director". Idealy these contacts will be located in Canada , in the province of Quebec. PLease provide up to 5 contacts per line.
sorry made a mistake
please consider the second one
as I was explaining, it was working perfectly fine in the past days
and not sure why today it is not anymore
Very strange, I wish I could give you a clear answer without digging into the table itself. It might be helpful to put your prompt into claude or chatgpt and ask it to clarify your prompt and make the response json format, but if it was working fine yesterday I would lean to it being a bug
yes I am using it for few weeks now without any pb
sometimes logging out of clay or changing the AI language model you are using can help with weird problems like this too
ie if you are using claygent argon, switch to chatgpt or claude to see if it gives a different answer
good luck!
thx a lot, have a great one and thx for the support, appreciate that
Hi, I'm having the same issue, I've tried switching between models for claygent. the following behaviour occurs:
Clay Argon returns an empty response like Loic's screenshot
GPT/Anthropic return "Error"
I think something is happening with your connection plug to the APIs
Looks like they fixed the issue, it is working now, without any action on my side
unfortunately still having the same issue, support is a little quiet today
Hey there Bourgeois thanks for reaching out and appreciate you jumping in Adam. Vish do you mind sending the link (url) to the table so we can take a look?
all solved now on my side
Hi there, thanks for reaching out! Bourgeois - Do you mind sending the link (url) to the table so we can take a look?
Hi, without doing nothing, the pb is solved on my side, but looks like some others are experiencing the same thing
so I am not sure if providing you the URL will be helpful
Got it, if you are still seeing this problem in other tables please send over the url where you are experiencing this. From my experience, changing the model/setup used for the Claygent column can cause changes in response output. To maintain consistent output, you want to make sure the same model/setup is used for all rows in your column
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