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Accidental Double Credit Purchase - Need Assistance?

Avatar of Amy Z.Amy Z.
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Hi i accidentally made 2 purchases on Clay for credits, who can i talk to?

4 comments

  • Avatar of Clay Team
    Clay Team
    APP
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    Hi Amy Z., did you start off with one plan and then switch to a different plan? That could be one reason for having to pay twice -- can you let me know what the email address associated with your account is so I can better understand your situation?

  • Avatar of Amy Z.
    Amy Z.
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  • Avatar of Amy Z.
    Amy Z.
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    i believe we have 2 workspaces and that's why we were charged twice, on accident

  • Avatar of Clay Team
    Clay Team
    APP
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    That's right -- there are 2 workspaces associated with this email ID that are both pro accounts. Would you like to end your subscription on one of the workspaces? Feel free to send me a link to the workspace that you would like to keep so I can take action on the other one:)