Issue with Missing Search Results in People Search Tool

Celeste K. · 2025-08-19 08:44:53.880448+00

Hi, i was running a people search on a company and there were search results but it's not showing in my rows

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Issue with Missing Search Results in People Search Tool | Clay

9 comments

George D.
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Hey there - we wanted to let you know that the incident related rows being deleted in auto-dedupe tables has been resolved. If you have any further questions, please don't hesitate to reach back out! https://status.clay.com/incidents/44a7091d-8b49-4a0c-b417-bd27d498c1f9
Munnawar H.
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We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
Daniela D.
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Hey Celeste! Thanks for the reply. Disabling auto-dedupe should have resolved this. Could you share the table you tested this in? In the table above, I noticed that the sources added did not find results for the provided companies. Also, the source will need to be added to a duplicate of those tables to re-import results, due to previously imported records being marked as duplicates in the original source. To resolve this, 1. Duplicate your current table 2. Disable auto-dedupe 3. Add the search to that table Let me know if this helps.
Celeste K.
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I tried turning off auto dedup. Did not work too
Celeste K.
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Is there any work around for now?
Daniela D.
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Hey Celeste! Really sorry about this. The engineering team is looking into this and will follow up as soon as we have an update. For context, the issue is related to the auto-dedupe feature. Rest assured, we are working towards resolving this. Truly sorry for the inconvenience🙏🏾.
Celeste K.
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https://app.clay.com/workspaces/545084/workbooks/wb_0t18fr0ndXCUr9QjQMG/tables/t_0t18g4ijAcsAEDYsf9x/views/gv_0sy1msxaM2GRtd8V6in
Clay
APP
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If you deleted records from your Find People search, you won't be able to re-import them to the same table. You'll need to reconfigure the people search from scratch. Also check if you applied limits in your search filter - while the preview might show many results, the final import reflects these limits. For example, if you set a limit of 3 people per company, your total imported records will be less than the preview count. To import results, click "Preview People," then "Import" and "Save to new table."
Celeste K.
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Loading comments

George D.
·
·
Hey there - we wanted to let you know that the incident related rows being deleted in auto-dedupe tables has been resolved. If you have any further questions, please don't hesitate to reach back out! https://status.clay.com/incidents/44a7091d-8b49-4a0c-b417-bd27d498c1f9
Munnawar H.
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·
We’ve pushed a fix that should deal with the underlying issue that was causing rows to be deleted in tables with auto-dedupe enabled, that being said, we're still monitoring the situation. Additionally, our team is working on data recovery. We’ll share another update as soon as we have more details on data restoration. Thank you for your continued patience.
Daniela D.
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Hey Celeste! Thanks for the reply. Disabling auto-dedupe should have resolved this. Could you share the table you tested this in? In the table above, I noticed that the sources added did not find results for the provided companies. Also, the source will need to be added to a duplicate of those tables to re-import results, due to previously imported records being marked as duplicates in the original source. To resolve this, 1. Duplicate your current table 2. Disable auto-dedupe 3. Add the search to that table Let me know if this helps.
Celeste K.
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·
I tried turning off auto dedup. Did not work too
Celeste K.
·
·
Is there any work around for now?
Daniela D.
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·
Hey Celeste! Really sorry about this. The engineering team is looking into this and will follow up as soon as we have an update. For context, the issue is related to the auto-dedupe feature. Rest assured, we are working towards resolving this. Truly sorry for the inconvenience🙏🏾.
Celeste K.
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https://app.clay.com/workspaces/545084/workbooks/wb_0t18fr0ndXCUr9QjQMG/tables/t_0t18g4ijAcsAEDYsf9x/views/gv_0sy1msxaM2GRtd8V6in
Clay
APP
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If you deleted records from your Find People search, you won't be able to re-import them to the same table. You'll need to reconfigure the people search from scratch. Also check if you applied limits in your search filter - while the preview might show many results, the final import reflects these limits. For example, if you set a limit of 3 people per company, your total imported records will be less than the preview count. To import results, click "Preview People," then "Import" and "Save to new table."
Celeste K.
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