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Workspace URL Issue: Page Not Found and Onboarding Flow Problems
anyone else experiencing this? my workspace URL says page doesnt exist. when i go to login it brings me to onboarding flow. Cant get to the login now.
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Henry C.··img 1 URL (page does not exist): https://app.clay.com/workspaces/312117 - this is my normal workspace ID img 2 URL (clay(.)com > login > onboarding): https://app.clay.com/workspaces/394586/onboarding
Bruno R.··Hi Henry, thanks for reaching out. It looks like you may have created a new trial account associated with henry@truregister.com by mistake here. Your actual account here is registered under henry.carey@truregister.com - and can be accessed here.
- Henry C.··
Bruno R. thanks for getting back to me! actually, i changed my company email to henry@truregister.com and usually sign in with google, could this be messing it up? can i switch my clay username to henry@truregister.com?
- Bruno R.··
Just switched you login credentials to henry@truregister.com you should be able to log in with your email address and reset your password. Once you set a new password you will be able to log in with this email address to your original workspace!
- Bruno R.··
Can you kindly log in using your email instead of the google SSO authentication feature here? I just submitted a password reset link to your account: https://downloads.intercomcdn.com/i/o/w28k1kwz/1216883769/e93002889b6ef088152d785917b8/CleanShot+2024-10-15+at+11_56_43.gif?expires=1729009800&signature=51426779ea6fd1485c9f96ba72bbb14f6ef9f99013bef21c6830879e95a63f12&req=dSImEMF2noZZUPMW1HO4za0cIwfI3BnPj2Ejinc5fjmLuMRW5y7Rk76uTQTa%0AE6oY%0A You should be now able to reset your password and proceed logging into clay with this section of the login interface: https://downloads.intercomcdn.com/i/o/w28k1kwz/1216884871/6da2b504be359a7fe70e0bcb2325/CleanShot%2B2024-10-15%2Bat%2B11_57_34-402x.png?expires=1729009800&signature=ed843eda2d88ce829e9786ad7f4ac3a70744c9723e206a5c57b6b52fdd1cb900&req=dSImEMF2mYlYWPMW1HO4zZbZqgR3f34z1FiCpNCLOIMMGhOjKF1Ak4bd4Wye%0Axk1A%0A I hope this was helpful. If there's anything else I can assist you with, please let me know!
- Henry C.··
i'm in! remind me not to change my main gmail login ever again.
- Bruno R.··
Happy to help Henry! Have a great day.