Issues Accessing Templates in Claygent: Need Assistance | Clay

Issues Accessing Templates in Claygent: Need Assistance

HI Clay, I have created a heap of prompt templates for Claygent that I can't access, I can only see them when I go into manage my templates but I don't see them when I click on Browse Templates ? Can you please look into this for me. Bit disturbed as I've created heaps of templates I can't access. Only option to select them is to delete them but definitely don't want to do that!

9 comments

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
LuisArturo
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Hey there David thanks for reaching out, could you post a link to the table you are seeing this occur in so we can take a look at what is happening.
David
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https://app.clay.com/workspaces/305356/workbooks/wb_p4oZaoaE8vJh/tables/t_ed55tAeSAGSw/views/gv_gzRGporW8Vgr
David
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Looks like sometimes I can find the ai prompt but seems to only show up if I say open claygent to then use the template, it won't be visable as a template if I use Anthropic Ai
David
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And then some are no where to be found!
LuisArturo
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Hey there David question just to confirm is this what you see when you check your templates? https://downloads.intercomcdn.com/i/o/w28k1kwz/1208047818/560f3e6c1e20fc90171b6858ba55/image.png?expires=1728344700&signature=b4a8736502d25f710f9863a86850e63fbd56a749f9a3fe9a32558cf7343f0bc9&req=dSInHsl6moleUfMW1HO4zVAhsf%2F2K6IJBSn92GgkesbOuiJbdcaN8kpmXU7c%0AooRo%0A
David
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I think it's good now. sorry for the confusion
LuisArturo
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No worries just wanted to confirm there was nothing wrong with your templates. Good to hear that it resolved.
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Channeled
APP
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Hi David! This thread was recently closed by our Support team. If you have a moment, please share your feedback: