Hi Team, Clay is still slow due to yesterday incident ?
We strive for 99.9% uptime and maintain comprehensive monitoring systems. [1] Performance issues can occur with large tables or complex workflows, which may manifest as latency where cell data takes longer to load.
Rate limits are implemented to ensure system stability, and we're deploying features like retries and smarter pacing to reduce errors and maintain consistent performance. For processing delays, try breaking large requests into smaller batches and monitor your usage limits.
If you're still experiencing slowness, try a hard refresh: Command + Shift + R on Mac (Chrome/Firefox) or Ctrl + Shift + R on Windows.
What specific type of slowness are you experiencing - is it with data loading, enrichments, or general navigation?
data loading, enrichments
We don't have active incident reports, but performance issues can occur due to large tables, complex workflows, or rate limits.
For data loading and enrichment slowness, try these steps:
Perform a hard refresh: Mac: Cmd + Shift + R Windows: Ctrl + Shift + R
If enrichments are stuck, click the column header, hover over "Run column," and select Force to restart
Break large requests into smaller batches (e.g., 50 rows) to avoid hitting rate limits
Monitor usage, as rate limits are enforced per column or row, especially on lower API tiers
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If you still need help with the data loading or enrichment slowness, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
