Assistance Needed: Account Lock Due to Possible Chargeback Issue

Bryce

Can someone reach out to me in DM? I have an account belonging to a previous client that was account locked.

16 comments

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If you're experiencing issues with a locked account, you can send a detailed description of your situation to support@clay.run. Please include: ** Your name ** The email address associated with the account ** A description of the issue ** Your preferred resolutionFor account security reasons, we'll need to communicate through the email associated with the account to verify ownership and handle any account-related matters.Please note that account locks can occur as part of our security measures to combat spam usage. Our team will review your situation once they receive your email and provide updates accordingly. Source: Clay: Terms of Service
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Bo (.
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Hey, thanks for reaching out - Feel free to have them contact verification@clay.com They'll be able to unblock if that's a legitimate account! :)
Bryce
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I emailed that yesterday in the morning. I’ll check if there’s. Response yet this AM
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Hi Bryce! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Bryce
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Bo (. This doesn't make sense. I have this email address setup specifically for this client account and it onyl just went free. I haven't even been able to use the credits.
Bryce
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Hello - your Clay account has been locked because we’ve detected multiple accounts linked to the same device in an attempt to “game” our free trial which is a violation of our Terms of Service. We will not be able to unlock your account.
Bryce
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Yes, I access about 8 different accounts on behalf of my clients, a couple of them are past clients and could be closed because they haven't been in use. I have logged into them but only to pull lists previously created.
Bryce
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But haven't used a single credit on those accounts
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Thank you so much for sharing your feedback Bryce!
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Bo (.
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Hey Bruce - You need to discuss this with the verification team directly, please! They'll be able to handle this. Feel free to send info or any extra data that you have! Sorry for not being able to help more here.
Bryce
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Ok, I did reach out to them.
Bo (.
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Perfect ! Thank you :)
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Hi Bryce! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Assistance Needed: Account Lock Due to Possible Chargeback Issue | Clay