Is claygent down again?

Claygent isn't down - our services maintain 99.9% uptime. [1]

If you're experiencing issues, it's likely related to processing delays or rate limits. Try clearing your browser cache and refreshing first.

Common causes include API tier limitations (need Tier 2+ for OpenAI), specific queries being too complex, or hitting usage limits. Make sure your search queries are specific and consider breaking large requests into smaller batches.

What specific error are you seeing?

If you still need help resolving the issue with Claygent, I’m here to assist. Would you like to provide more details about the problem you’re encountering so we can continue troubleshooting?

claygent is not working

Let's troubleshoot this step by step. First, check if your OpenAI API key meets the requirements - Claygent needs Tier 2 or higher (≥450,000 TPM). [1]

Try these quick fixes:

Recent updates to Claude Sonnet 3.7 have doubled token usage, which can cause more rate limiting.

What specific error message are you seeing? Click into the cell where it's failing to get more details about the error.

im using the credits

Got it - you're using Clay credits instead of your own API key. When using our credits, we manage all the rate limits and tier requirements for you automatically. [1]

Since Claygent isn't working with credits, this could be a temporary processing issue or you might have hit your credit usage limits. Check your credit balance in your workspace settings to see if you need a credit top-up. [2]

What specific error message are you seeing when Claygent fails? Click into the failing cell to get more details about the error.

If you still need help with Claygent not working, I’m here to assist and apologize for the inconvenience. Would you like to share more details about the error message or issue you’re encountering so we can continue troubleshooting?