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Issue Signing Up for Clay.com and Delay in Support Response | Clay

Issue Signing Up for Clay.com and Delay in Support Response

·May 24, 2025 11:16 AM·

Hi, I tried to sign up to Clay.com this morning, but got this message: I emailed the address in the message but I haven't heard back yet. Any idea what's going on?

4 comments

· Sorted by Oldest

Channeled
APP
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Without seeing the specific error message you received, I can suggest a few common solutions: First, try clearing your browser cache and refreshing the page, as this resolves many persistent error messages in Clay. For sign-up issues, you might need to perform a hard refresh: ** On Mac: Press Cmd+Shift+R (Chrome/Firefox) or Cmd+Option+R (Safari) ** On PC: Press Ctrl+F5 (Chrome/Firefox/Edge) If you're still experiencing issues, I'd be happy to help troubleshoot further if you can share the specific error message you received. If you need immediate assistance, you can request human help by clicking on "Talk to a person" in this chat.
Source: FAQ | Clay.com
Anwar H.
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I faced the exact same issue, I signed up for Clay using my personal email and the account got locked. After that I had to create a new account using a second email. If you have an alternate email, I’d recommend signing up with that instead
Bo (.
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Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
1
Pat R.
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Thanks Bo🙏🏽