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Issue with Accessing Instagram Follower Dataset on PRO Plan

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Hey, I'd like my starting dataset for a table to be all the followers of an instagram account, and so I pick this option in the screenshot, it asks me to upgrade my plan but I'm already on the PRO 800USD plan. Why can I not use this feature?

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Issue with Accessing Instagram Follower Dataset on PRO Plan | Clay

5 comments

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Clay
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The Instagram "Find account followers" feature to create a starting dataset is available on all plans, including your Pro plan. Since you're seeing an upgrade prompt despite being on the $800 Pro plan, this appears to be a technical issue with plan recognition. Try refreshing your browser or logging out and back in. If the issue persists, request human assistance by clicking "Talk to a person" so our team can verify your plan status and resolve this access issue.
Sources: Instagram integration | Documentation | Clay University Instagram integration | Documentation | Clay University Instagram integration | Documentation | Clay University Workspace administration documentation | Documentation | Clay University Free vs. Starter vs. Explorer vs. Pro vs. Enterprise Plans
Casper Sulisz
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there is no table URL I can share as I'm stuck at creating a table 🙂
Smit (Clay)
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Hi Casper, thank you for reaching out! That enrichment is only available at 'Enterprise' plans and hence you are not able to use it. Let me know if I can help you with anything else :) - Smit
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Kyle Henson
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Hi sorry, I'm also really interested in pulling my followers from Insta. You said that's on the Pro plan? I'm on the pro plan. Is there something I'm missing?
Hari Kumar
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Hey Casper! You should be able to access this feature as below:
Hope this helps!
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