Pre-boarding Check Maxed Out: Next Steps for Kick-off Call

Nitin j. · 2025-10-18T07:06:29.315Z

Hi Team! Hope you are doing great! I have max out for the Pre-boarding Check! for the kick off call! what should i do

Pre-boarding Check Maxed Out: Next Steps for Kick-off Call | Clay

Clay Support
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If you've maxed out your credits, you have two options:
Purchase Credit Top-Ups (quick solution):
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Go to Workspace Settings > Plans and Billing > Purchase Credits
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Select the amount needed and click Continue New credits are added instantly with no plan changes. [1]
Upgrade Your Plan (for ongoing needs):
1.
Go to Workspace Settings > Plans and Billing > Change Plan
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Select the next tier and click Upgrade Plan This resets your billing cycle and provides new credits instantly.
Credit top-ups cost 50% more than your plan's typical cost per credit but are perfect for temporary needs.
Clay Support
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Was that helpful?
Clay Support
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If you still need help with managing your credits or have any other questions, I'm here to assist. Would you like to provide more details about what you're trying to resolve?
Nitin j.
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I want to join the kick off call in the clay cohart but max out on the exercise
Clay Support
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Thanks for sharing that. Could you please clarify what you mean by "max out on the exercise"? This will help me understand your situation better and assist you accordingly.
Nitin j.
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for the Pre-boarding check! in clay cohort 27! to join the kick call there was a exercise with only 3 attempt
Clay Support
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Thank you for the clarification. Could you please let me know what happened when you used your three attempts for the Pre-boarding check? This will help me understand your situation better and see how I can assist you further.
Nitin j.
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I need to submit the exercise but i can not now
Clay Support
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There is no limit to the number of times you can resubmit! [1]
If you're unable to complete the assignments, you can switch to a future cohort by submitting the Cohort Application Update form. Your progress will be saved. [2]
You have 2 full weeks to submit all assignments (from Wednesday before cohort starts to Wednesday after it ends).
Clay Support
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Did that answer your question?
Nitin j.
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No
Clay Support
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I understand this is frustrating, so I’m routing you to one of our human agents who can assist you further.
Intercom
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Nitin j.
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Thanks
Marina H.
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Hey Nitin, I just shared a message in another chat - there’s 🔒[private feed] channel where you may find the answer, or even better ask it in the cohort 27 channel you’ve be allocated to 🙌
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