Troubleshooting Unable to Login Error on Clay

Ron · 2024-11-18 16:52:09.728071+00

Hi :bug: I am suddenly logged out from Clay and getting this error "Unable to login". Tried a different browser and delete cookies. Thanks!

Troubleshooting Unable to Login Error on Clay | Clay

13 comments

· Sorted by Oldest

Bruno (Clay)
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Hi Ron, thanks for reaching out. Very sorry you're experiencing this, taking a look at this now.
Bruno (Clay)
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Just sent you a password reset link to ron@level.io. Can you verify whether resetting your password resolves your login issue?
Ron
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Hi Bruno. I didn't receive the reset link
Bruno (Clay)
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Hi Ron, can you check your spam filters for me to see if the password reset got caught up there? It should have delivered successfully!
Ron
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Bruno (Clay) Sorry for the late response. Nothing in the spam/junk folder. I tried to forgot password and didn't receive the reset link in the email.
owen (Clay)
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Hey Ron, thanks for reaching out! No worries at all, looking into this now.
owen (Clay)
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Hey Ron, I just sent over another reset link to (ron@level.io). Someone else needed a link a few minutes ago, and it worked smoothly for them. Let me know if you receive the email within the next five minutes. :)
Ron
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Hi owen (Clay). Still no email.
owen (Clay)
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Hey Ron, Got it. Apologies for the inconvenience here, this seems unusually difficult. Just sent over another password reset link from my end. I would also suggest trying to login to Clay and clicking 'Forgot Password' which will trigger an email to your account on your end. Give this a try and double check this isn't in any spam folders or other odd places within your email. Let me know how this goes.
Ron
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owen (Clay) No luck. Still no email.
Bo (Clay)
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In that case, let's try to change emails. Is there any other email you'd like to use here? I will proceed with an email change for your account, it should be working.
Bo (Clay)
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Hey Ron - Seems like you might've been able to change it right? We're seeing that it was done right? https://downloads.intercomcdn.com/i/o/w28k1kwz/1258041720/1b81ffdba53b3d624e860f62b3f7/Screenshot+2024-11-19+at+9_50_02%E2%80%AFAM.png?expires=1732039200&signature=7a8c69db7055805cc655f46e3bec6943ebf63ca655de6ea67530ab9790256341&req=dSIiHsl6nIZdWfMW1HO4zbNd%2BfKt%2Fk65GySBF%2By1lWIuVpa0hzER9SiToJRE%0ASfF3%0A
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Bruno (Clay)
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Hi Ron, thanks for reaching out. Very sorry you're experiencing this, taking a look at this now.
Bruno (Clay)
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Just sent you a password reset link to ron@level.io. Can you verify whether resetting your password resolves your login issue?
Ron
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Hi Bruno. I didn't receive the reset link
Bruno (Clay)
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Hi Ron, can you check your spam filters for me to see if the password reset got caught up there? It should have delivered successfully!
Ron
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Bruno (Clay) Sorry for the late response. Nothing in the spam/junk folder. I tried to forgot password and didn't receive the reset link in the email.
owen (Clay)
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Hey Ron, thanks for reaching out! No worries at all, looking into this now.
owen (Clay)
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Hey Ron, I just sent over another reset link to (ron@level.io). Someone else needed a link a few minutes ago, and it worked smoothly for them. Let me know if you receive the email within the next five minutes. :)
Ron
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Hi owen (Clay). Still no email.
owen (Clay)
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Hey Ron, Got it. Apologies for the inconvenience here, this seems unusually difficult. Just sent over another password reset link from my end. I would also suggest trying to login to Clay and clicking 'Forgot Password' which will trigger an email to your account on your end. Give this a try and double check this isn't in any spam folders or other odd places within your email. Let me know how this goes.
Ron
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owen (Clay) No luck. Still no email.
Bo (Clay)
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In that case, let's try to change emails. Is there any other email you'd like to use here? I will proceed with an email change for your account, it should be working.
Bo (Clay)
·
·
Hey Ron - Seems like you might've been able to change it right? We're seeing that it was done right? https://downloads.intercomcdn.com/i/o/w28k1kwz/1258041720/1b81ffdba53b3d624e860f62b3f7/Screenshot+2024-11-19+at+9_50_02%E2%80%AFAM.png?expires=1732039200&signature=7a8c69db7055805cc655f46e3bec6943ebf63ca655de6ea67530ab9790256341&req=dSIiHsl6nIZdWfMW1HO4zbNd%2BfKt%2Fk65GySBF%2By1lWIuVpa0hzER9SiToJRE%0ASfF3%0A
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.