Clay Icon
Join the Community
02 Support

Troubleshooting Unable to Login Error on Clay

Avatar of RonRon
·
·

Hi 🐛 I am suddenly logged out from Clay and getting this error "Unable to login". Tried a different browser and delete cookies. Thanks!

13 comments

  • Avatar of Bruno R.
    Bruno R.
    ·
    ·

    Hi Ron, thanks for reaching out. Very sorry you're experiencing this, taking a look at this now.

  • Avatar of Bruno R.
    Bruno R.
    ·
    ·

    Just sent you a password reset link to ron@level.io. Can you verify whether resetting your password resolves your login issue?

  • Avatar of Ron
    Ron
    ·
    ·

    Hi Bruno. I didn't receive the reset link

  • Avatar of Bruno R.
    Bruno R.
    ·
    ·

    Hi Ron, can you check your spam filters for me to see if the password reset got caught up there? It should have delivered successfully!

  • Avatar of Ron
    Ron
    ·
    ·

    Bruno R. Sorry for the late response. Nothing in the spam/junk folder. I tried to forgot password and didn't receive the reset link in the email.

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Hey Ron, thanks for reaching out! No worries at all, looking into this now.

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Hey Ron, I just sent over another reset link to (ron@level.io). Someone else needed a link a few minutes ago, and it worked smoothly for them. Let me know if you receive the email within the next five minutes. :)

  • Avatar of Ron
    Ron
    ·
    ·

    Hi Owen C.. Still no email.

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Hey Ron, Got it. Apologies for the inconvenience here, this seems unusually difficult. Just sent over another password reset link from my end. I would also suggest trying to login to Clay and clicking 'Forgot Password' which will trigger an email to your account on your end. Give this a try and double check this isn't in any spam folders or other odd places within your email. Let me know how this goes.

  • Avatar of Ron
    Ron
    ·
    ·

    Owen C. No luck. Still no email.

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    In that case, let's try to change emails. Is there any other email you'd like to use here? I will proceed with an email change for your account, it should be working.

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.