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Issues Uploading Contacts to SmartLead Campaign via Clay

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Hey guys, my contacts aren't uploading to SmartLead campaign via Clay? the circle just keeps spinning once i enroll them and nothing happens: https://app.clay.com/workspaces/243114/workbooks/wb_ZYr5DUTFnnc5/tables/t_vMxG29m3uJQ8/views/gv_eG3W6SXw7HbT The sheet name is called "Matt's Template"

8 comments

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey Ali, thanks for reaching out! The issue you’re facing is likely due to stale data. This can be fixed by either: 1. Double-clicking on each row and hitting “Update stale data.” 2. Turning off the table and then turning it on again. https://downloads.intercomcdn.com/i/o/w28k1kwz/1203405190/798ecd457d34dc53b6eea7636e6f/CleanShot+2024-10-03+at+_53VMjVK4ui%402x.png?expires=1727994600&signature=48f658cd6ba01a44bab2f8f2d85bd695490309ddc5821b5187f73d86f48eec62&req=dSInFc1%2BmIBWWfMW1HO4zYmjAHn5ASpLP3UiNezj6Ss8T%2FmiI7YBoYAGIHwC%0AlD3X%0A Here’s a quick example of stale or outdated data and a guide on how to turn off your table: Loom Tutorial. Let me know if you need any more help! 😊
Ali K.
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Hey Matt B. could you share the problem here. We tried to fix it but it's not working
Matt B.
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Hey Bo (., the graph can't be panned/scrolled so I have no idea what data is actually stale
Matt B.
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we can't just run all stale data again and pay 2 credits (that could be 1500+ credits for something)
Bo (.
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Hey Ali, here’s what’s going on: The reason the data is stale is because it’s been changed and is now outdated. This usually happens when there are updates to things like dependencies, column settings, and other configurations. To prevent this, you can either: • Leave auto-update on while making updates, so the system keeps everything current. • Turn auto-update off, make your changes, run the updates, and then avoid further changes to keep it stable. I’d highly recommend watching this video, which explains it in more detail: Loom video. Since this is the first time you’re experiencing this, I’ve added the data back for you, but moving forward, just be a bit more cautious with updates. Let me know if you need any further help! 😊 https://downloads.intercomcdn.com/i/o/w28k1kwz/1205427770/8c97f2466cde33f945db5c125a5e/CleanShot+2024-10-05+at+_2920ovEAQs.gif?expires=1728135000&signature=16eaa5b9a0190d1b36251ccb9ee90c36511e5e4519b1b829909c4b60cfecef5f&req=dSInE818moZYWfMW1HO4zds9G%2BMk2PfICPIPwX%2Fm7azFuJ1EKFDMw%2FzYsT3a%0AOzM%2B%0A
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Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Ali K.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Issues Uploading Contacts to SmartLead Campaign via Clay | Clay