Urgent Support Needed for Severe Performance Issues

Hendrik H. · 2025-04-08T08:17:56.58536+00:00

What Philip S. says. We are experiencing performance issues since Wednesday last week, but today things are slowing down so heavily, that we cannot work. We need urgent support here.

We're sorry to hear about the performance issues you're experiencing. These are often related to large tables or complex workflows in your workbook. Here are some steps to try: 1. Perform a hard refresh of your browser: • Mac: Command (⌘) + Shift + R (Chrome/Firefox) or Option (⌥) + Command (⌘) + E (Safari) • Windows: Ctrl + Shift + R or Ctrl + F5 2. Clear your browser cache and refresh the view. 3. If issues persist, try these solutions: • Create a new column by duplicating the current one • Filter for rows where the current column "is empty" • Run the AI on just those filtered rows • Use the "merge columns" feature to combine results Keep in mind that performance may be slower with large tables, multiple actions running simultaneously, or tables linked together in a workbook. If these steps don't resolve the issue, please request human assistance for further investigation.

Sources: Thousands of rows have been queued for over 3 hours now | Clay Troubleshooting Speed and Crashing Issues with BugsReported | Clay

2 comments