Issues with Find Contacts Enrichment: Unable to Select Clay Tables

Ben R. · 2024-10-11 16:18:59.461375+00

Hi Sup Team - I have Issues using the Find Contacts Enrichment - I cannot select other clay tables to pull or push data to. • Loom: • Tried both methods of ‘Finding Contacts’ by ‘pushing’ or ‘pulling’ data from this , to . • It does not allow me to pick the tables, as they don’t exist when setting this function up? I think there is an error as this worked before fine.

Issues with Find Contacts Enrichment: Unable to Select Clay Tables | Clay

9 comments

· Sorted by Oldest

Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
LuisArturo
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Hey there Ben thanks for reaching out, question the tables that you are trying to use as a reference did you create them from a CSV import or where they generated from a Cay search? CSV created tables currently cannot be used as a reference point when doing this action.
Ben R.
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Hey LuisArturo - these are not CSV - they are all from Webhook sources
This table, feeding this table, feeding this table
It is auto auto-inbound lead expansion - as inbound leads are picked up in slack, we create campaigns to reach out to the leads colleagues
Ben R.
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I had no problems clicking and selecting tables before when I set this up initially, but now there are no tables to pick from? I literally cannot select any table at all in the workspace
Bo (.
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Hey Ben, thanks for reaching out! I’ve already filed a bug with the team to investigate what could be wrong, and I’ll keep you updated. In the meantime, if you open the “Find People” search via the actions button, you should be able to link the table. We’ll keep you posted once we hear back from our engineers! 😊 https://downloads.intercomcdn.com/i/o/w28k1kwz/1213655345/195186d476410e60f7263fd53471/CleanShot+2024-10-12+at+_23JH4TE7bj%402x.png?expires=1728742500&signature=4b04d626f8612bc57c37ba44738c65b3af2721fbc66e741b0a2c6d759fea9915&req=dSImFc97mIJbXPMW1HO4zfLqrwT%2FVHzNf4s2VK1WetyOPQI2Xig4CmVEigkG%0AZ%2Fy%2F%0A
Bo (.
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Hey Ben, I’ve heard back from the team. The issue is happening because the table you created is a “custom type,” which can’t be processed by the “Find People” or “Find Companies” searches. That’s why it’s not showing up—it’s neither a people type nor a company type, so our search can’t detect it. We also had a display issue that should’ve made this clearer, but it will be fixed over the week. For now, you’ll need to create a blank table with a “company” type. You can either write your data directly into that table with the write to tableor download and re-upload it into the new company table to resolve the issue. Just make sure you don't export: created at/updated at column in your CSV otherwise it won't be possible to re-upload it. Let me know if you need any further help! 😊
Ben R.
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All good - makes sense - thanks for the feedback!
Bo (.
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Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.
Channeled
APP
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·
Hi Ben R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
LuisArturo
·
·
Hey there Ben thanks for reaching out, question the tables that you are trying to use as a reference did you create them from a CSV import or where they generated from a Cay search? CSV created tables currently cannot be used as a reference point when doing this action.
Ben R.
·
·
Hey LuisArturo - these are not CSV - they are all from Webhook sources
This table, feeding this table, feeding this table
It is auto auto-inbound lead expansion - as inbound leads are picked up in slack, we create campaigns to reach out to the leads colleagues
Ben R.
·
·
I had no problems clicking and selecting tables before when I set this up initially, but now there are no tables to pick from? I literally cannot select any table at all in the workspace
Bo (.
·
·
Hey Ben, thanks for reaching out! I’ve already filed a bug with the team to investigate what could be wrong, and I’ll keep you updated. In the meantime, if you open the “Find People” search via the actions button, you should be able to link the table. We’ll keep you posted once we hear back from our engineers! 😊 https://downloads.intercomcdn.com/i/o/w28k1kwz/1213655345/195186d476410e60f7263fd53471/CleanShot+2024-10-12+at+_23JH4TE7bj%402x.png?expires=1728742500&signature=4b04d626f8612bc57c37ba44738c65b3af2721fbc66e741b0a2c6d759fea9915&req=dSImFc97mIJbXPMW1HO4zfLqrwT%2FVHzNf4s2VK1WetyOPQI2Xig4CmVEigkG%0AZ%2Fy%2F%0A
Bo (.
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·
Hey Ben, I’ve heard back from the team. The issue is happening because the table you created is a “custom type,” which can’t be processed by the “Find People” or “Find Companies” searches. That’s why it’s not showing up—it’s neither a people type nor a company type, so our search can’t detect it. We also had a display issue that should’ve made this clearer, but it will be fixed over the week. For now, you’ll need to create a blank table with a “company” type. You can either write your data directly into that table with the write to tableor download and re-upload it into the new company table to resolve the issue. Just make sure you don't export: created at/updated at column in your CSV otherwise it won't be possible to re-upload it. Let me know if you need any further help! 😊
Ben R.
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All good - makes sense - thanks for the feedback!
Bo (.
·
·
Hello there! Happy to report that we heard back from the team and this issue should be fixed. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.
Channeled
APP
·
·
Hi Ben R.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: