.png){kind=logo}
How to Recover Access to Your Blocked Clay Account
Hey support, my email address has been blocked off Clay. What do I do to get access back to my Clay account
Hey support, my email address has been blocked off Clay. What do I do to get access back to my Clay account
Please reach out to our support team at support@clay.com for assistance with your blocked email address. Since this involves account access issues, our support team will need to help you directly. Source: Change Your Account Name
I have reached out and no one has gotten back to me
Since you haven't received a response yet, you can try these alternative support channels: 1. Use our chat support feature directly from the website 2. Send another email to support@clay.com 3. Visit Clay University at clay.com/university for self-help resources 4. Watch our quick demo video at clay.com/learn/getting-started-with-clay which covers common questionsPlease make sure to provide details about your account and the issue you're experiencing when reaching out. Sources: Guide: Integrate with Catch-all Verifier using HTTP API Where can I get customer support? - FAQ | Clay.com
Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Hey Osita, thanks for reaching out! Just unlocked it—apologies for the inconvenience! Quick question: do you have a lead/outbound agency creating multiple emails for each customer, or created multiple personal emails for your own use? We detected other emails that were being linked to this account. We’ve been experiencing increasing spam usage of our free credits on the trial, so we recently implemented some robust security measures against this as we grow! That would be the reason why you were blocked by the system. However, we found you have a paid plan under revtraction.co, and why I was able to unblock this email. *If you're running an agency, best practice to prevent this moving forward, we'd recommend you have only 1-2 emails for Clay use. Your customers should be able to create their own workspaces and invite you into their workspaces instead. All the best,
Hey Arturo O. thanks for getting back to me. Yes we run our Agency and have about 3 email accounts signup to Clay (this was before we realized we could invite ourselves). My revtraction email is still blocked as I've invited myself on our account but it's still saying my account has been blocked.
Can i also get the osita@revtraction.co email unblocked as well?
Just unlocked it—apologies for the inconvenience! We've seen increased spam on free trials, so we've tightened security measures as we grow. Thanks for your patience as we work to improve security!
Thanks a lot!