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Blocked Account Issue: Should I Open a New Clay Account?
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No, you should not create a new account. Your account may have been locked due to our security measures to combat spam usage of free trial credits.Instead, you should: 1. Contact our support team at support@clay.run to formally describe your situation, including: • Your name • The issue you're experiencing • Your preferred resolution • The email address associated with your account 2. Wait for the support team to review your case, as they may be able to help resolve the situation through proper channels.Creating a new account while your existing account is blocked may violate our terms of service, as users are responsible for maintaining accurate account information and following proper security procedures. Source: Clay: Terms of Service
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey there, thanks for reaching out, and I’m sorry to hear about this. On our end, this account was locked because our system detected multiple free trial accounts associated with your email, which violates our Terms of Service. This message serves as a one-time warning. If the creation of multiple free trial accounts continues, your account will be permanently locked, resulting in the loss of access to all data and workflows within your account. Please let us know if you have any questions or need further clarification.
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