Troubleshooting Claude Message Generation Errors in Company Research

Andy S. · 2025-04-18 00:58:20.443173+00

i keep on getting _Error_ when running a Claude message generation prompt on existing company research • can't for the life of my figure out why • i have credits • my inputs are correct

Troubleshooting Claude Message Generation Errors in Company Research | Clay

13 comments

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Andy S.
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Andy S.
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what's strange: i just tried it using ChatGPT AI and it worke
anyone else having issues with AI enrich using Claude?
Joe S.
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No, having issues with AI and OpenAI so the reverse
Anaum K.
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Hello Andy! Thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look?
Andy S.
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https://app.clay.com/workspaces/449365/workbooks/wb_efCA7sfuw8zT/tables/t_XCC43ZPDiGRm/views/gv_neK6jejx5SC3 this is the table that wont let me run a claude prompt
Andy S.
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https://app.clay.com/workspaces/449365/workbooks/wb_Y5c6gV5DmUJp/tables/t_TS2govZEXBuh/views/gv_NZGVh2t3yKfh
Andy S.
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this is the table where i uploaded a bunch of different cvs, ran enrichments on all of them, and they literally just disappeard out of thin air
Andy S.
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another issue
trying to find people at a select amount of companies in my company table
focusing on people from 1-10 employee count cos
just ran a search, only finding 46 people total
which clearly contradicts the VAST amount of companies with less than 10 employees
what gives?
Andy S.
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Loading attachments
Andy S.
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https://app.clay.com/workspaces/449365/workbooks/wb_Y5c6gV5DmUJp/tables/t_joziVGk3hUEr/views/gv_EA32FTW5iWwX
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Andy S.
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hey, can I get support?
Andy S.
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hey, really sorry to bug you guys on this. but i pushed to get an 800 sub to my manager and i haven't been able to use clay at all for the past 24 hours. not really sure what to tell him other than my table disappeared and can't get a hold of support. would mean a lot if you guys either refunded me this month or gave me 50k credits.

Andy S.
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·
Loading attachments
Andy S.
·
·
what's strange: i just tried it using ChatGPT AI and it worke
anyone else having issues with AI enrich using Claude?
Joe S.
·
·
No, having issues with AI and OpenAI so the reverse
Anaum K.
·
·
Hello Andy! Thank you for reaching out! Do you mind sending the link (url) to the table so we can take a look?
Andy S.
·
·
https://app.clay.com/workspaces/449365/workbooks/wb_efCA7sfuw8zT/tables/t_XCC43ZPDiGRm/views/gv_neK6jejx5SC3 this is the table that wont let me run a claude prompt
Andy S.
·
·
https://app.clay.com/workspaces/449365/workbooks/wb_Y5c6gV5DmUJp/tables/t_TS2govZEXBuh/views/gv_NZGVh2t3yKfh
Andy S.
·
·
this is the table where i uploaded a bunch of different cvs, ran enrichments on all of them, and they literally just disappeard out of thin air
Andy S.
·
·
another issue
trying to find people at a select amount of companies in my company table
focusing on people from 1-10 employee count cos
just ran a search, only finding 46 people total
which clearly contradicts the VAST amount of companies with less than 10 employees
what gives?
Andy S.
·
·
Loading attachments
Andy S.
·
·
https://app.clay.com/workspaces/449365/workbooks/wb_Y5c6gV5DmUJp/tables/t_joziVGk3hUEr/views/gv_EA32FTW5iWwX
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Andy S.
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·
hey, can I get support?
Andy S.
·
·
hey, really sorry to bug you guys on this. but i pushed to get an 800 sub to my manager and i haven't been able to use clay at all for the past 24 hours. not really sure what to tell him other than my table disappeared and can't get a hold of support. would mean a lot if you guys either refunded me this month or gave me 50k credits.