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02 Support

Bug Report: Unable to Add Rows in Clay Account Tables

Avatar of Christian E.Christian E.
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I believe there’s a bug in our Clay account that doesn’t let us add new rows in tables. We’re on the $500/mo plan so this shouldn’t be a problem at 1st glance

7 comments

  • Avatar of Channeled
    Channeled
    APP
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    I apologize for the inconvenience you're experiencing. Adding new rows should be possible in your account. To add a new row, you can click the "+ New Row" button at the bottom of your table. If you're still unable to add rows, it might be due to a temporary issue or a potential bug. To help you further, could you please provide more details about what happens when you try to add a new row? If the problem persists, you may want to request human assistance by clicking on "Talk to a person" for more in-depth troubleshooting.

  • Avatar of Christian E.
    Christian E.
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    But this is happening in all tables. I also tried deleting cache+cookies and re-logging in

  • Avatar of Bo (.
    Bo (.
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    Hey Christian - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!

    👍1
  • Avatar of Bo (.
    Bo (.
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    Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Christian E.​!