Help Needed: Multiple Clay Accounts Locked, Including Paid Ones

Bailey B. · 2025-03-31T12:27:51.529Z

Hey guys i use multiple clay accounts and all of them got locked. Even the paid ones... can you help out here. No idea how to access your support

Help Needed: Multiple Clay Accounts Locked, Including Paid Ones | Clay

13 comments

· Sorted by Oldest

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We're here to help with your locked accounts issue. While I don't have full information about your specific situation, I can guide you on how to get support. First, try accessing your account settings by clicking on Settings > Account. If you can't access this, you'll need to request human assistance. Click on "Talk to a person" in this chat for immediate help. Our support team can investigate the issue with your locked accounts, including the paid ones, and work on resolving it for you.
Sources: Workspace administration documentation | Documentation | Clay University Where can I get customer support? - FAQ | Clay.com Change Your Account Name
Bailey B.
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Talk to a human
Jalen N.
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It's 9AM Est right now...
Jalen N.
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I fixed it
Bailey B.
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Update?
Bruno R.
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Hi Bailey, thanks for your message - could you clarify why you hold multiple Clay accounts? Holding multiple free trial workspaces works against our usage policy. The account associate to the email you're messaging me from in not blocked at the moment. Could you clarify what account you're having trouble with?
Bailey B.
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baileyb@zerie.io
Bailey B.
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I have no idea how to make new workspaces so i just make new emails
Bruno R.
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There's no option to create new workspaces, since this goes against our usage policies as it awards you trial credits. I see 9 accounts associated to the email you shared, so I will not be able to unblock this email unfortunately.
Bailey B.
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9 Accounts???
Bailey B.
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Can you email me them. We only have baileyb@zerie and clay@zerie on that domain
Bruno R.
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Unfortunately we will not be able to disclose this information. The account which is currently unblocked and accessible for an upgrade to a paid tier is: bailey@40zerie.io.
Channeled
APP
·
·

Channeled
APP
·
·
We're here to help with your locked accounts issue. While I don't have full information about your specific situation, I can guide you on how to get support. First, try accessing your account settings by clicking on Settings > Account. If you can't access this, you'll need to request human assistance. Click on "Talk to a person" in this chat for immediate help. Our support team can investigate the issue with your locked accounts, including the paid ones, and work on resolving it for you.
Sources: Workspace administration documentation | Documentation | Clay University Where can I get customer support? - FAQ | Clay.com Change Your Account Name
Bailey B.
·
·
Talk to a human
Jalen N.
·
·
It's 9AM Est right now...
Jalen N.
·
·
I fixed it
Bailey B.
·
·
Update?
Bruno R.
·
·
Hi Bailey, thanks for your message - could you clarify why you hold multiple Clay accounts? Holding multiple free trial workspaces works against our usage policy. The account associate to the email you're messaging me from in not blocked at the moment. Could you clarify what account you're having trouble with?
Bailey B.
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·
baileyb@zerie.io
Bailey B.
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I have no idea how to make new workspaces so i just make new emails
Bruno R.
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·
There's no option to create new workspaces, since this goes against our usage policies as it awards you trial credits. I see 9 accounts associated to the email you shared, so I will not be able to unblock this email unfortunately.
Bailey B.
·
·
9 Accounts???
Bailey B.
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·
Can you email me them. We only have baileyb@zerie and clay@zerie on that domain
Bruno R.
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Unfortunately we will not be able to disclose this information. The account which is currently unblocked and accessible for an upgrade to a paid tier is: bailey@40zerie.io.
Channeled
APP
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