How to Unlock Email Locked Message and Reveal Apollo Email Credits in Clay | Clay

How to Unlock Email Locked Message and Reveal Apollo Email Credits in Clay

Hey everyone, I'm new here and this question was probably answered before, but I can't find the answer 🙂 I use my own Apollo API key, but when I want to find people from domain using Apollo and include their work email - I get a message "email locked". Is there a way to "unlock" this and "reveal" Apollo email credits directly from Clay?

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6 comments

Clay Team
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Hey hey! Can you drop the URL for your table here? (if applicable) 🫶 Don't worry, only admins will be able to open your table 😉
Stan S.
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https://app.clay.com/workspaces/43363/tables/t_wq8rRa4sFAtx/views/gv_jlnYiFPtaI9D
Clay Team
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Hey Stan, thanks for reaching out!
Clay Team
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This is due to the fact that Apollo fixed a bug in their API that had been there for months and why it now says "[email_not_unlocked@domain.com](mailto:email_not_unlocked@domain.com)".Apollo’s API was designed so that when you search for people, a person’s email address wasn’t added to the response unless you had used apollo credits and saved them as a contact to your apollo account.Their API had a bug in it for months, that allowed email addresses to be shown anyway, which they have since patched. In order to fix this, what Clay is going to do is combine people and contacts in apollo in our find people search, so that after you save a contact, you’ll be able to get the email address by re-running the search action in Clay.However, unfortunately, there’s nothing we can do from the Clay side to retrieve the email without you saving the contact or using the Enrich Person (Apollo) integration moving forward.
Clay Team
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tl;dr Using Enrich Person from Apollo should be able to get the email for you.
Stan S.
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Alrright, thanks Arturo. So:
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Save contact in Apollo
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Enrich person through Clay in order to be able to see their email
got it