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Trouble with Subscription Details Column: Need Assistance for Errors

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Hello! Running the "Subscription Details" column initially I had no problem. Out of ~1,800 rows, most ran without issue but those that did have an Error it says to Contact Support. https://app.clay.com/workspaces/134381/tables/t_Ja2RSKK839G9/views/gv_GJvGfQvwBzar

Trouble with Subscription Details Column: Need Assistance for Errors | Clay

5 comments

· Sorted by Oldest

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Bruno (Clay)
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Hi Jonathan, thanks for reaching out. Thanks for flagging this to us - I relayed these errors over to our engineering team. And we'll take a look at what's causing the issue here. For now, I suggest switching to a GPT model just for the rows which produced errors - this should address the short term issue while we look into what's causing this. I hope this was helpful. If there's anything else I can assist you with, please let me know!
Jonathan T
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Hi Bruno, Thanks for your help. If i switch to a diff GPT model will that require me to re-enter the prompt? And, would it make me update the other rows that successfully ran?
Bruno (Clay)
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Hi Jonathan, so what I suggest that you do here is to duplicate your Claygent column and set a conditional run for that column - it should be set to only run if the previous column's outputs don't exist. I already set this column up for you so you can take a look at how it's configured and then run it. I hope this was helpful. If there's anything else I can assist you with, please let me know!
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.