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Issues with Password Reset for Gmail Sign Up Users

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Hi there 👋 I signed up using the 'Sign up with gmail' feature; now I need to have a password - seems to not have it by default When I go to 'forgot my password' and type my mail, I don't get reset password email even though I get popup saying it's sent.

Issues with Password Reset for Gmail Sign Up Users | Clay

4 comments

· Sorted by Oldest

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Ajla
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Account to email: ajlalicina95@gmail.com
LuisArturo (Clay)
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Hey there Ajla thanks for reaching out, the reason this is happening is due to the fact that Clay has two log in methods; a Google login or a Password login. Since you are currently using Google login we would have to change you to a password method. Would you like to proceed with switching this to password?
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.