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Troubleshooting Failed to Update Table Error in Clay

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is no one else having issues with clay? I keep getting the error " Failed to update table"

  • Avatar of Channeled
    Channeled
    APP
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    The "Failed to update table" error can occur due to a few common reasons: 1. Invalid or conflicting data issues: • Writing to a deleted column • Sending data to a table that references another table 2. Value formatting issues: • When writing lists to tables, the values may not be properly formatted as lists To resolve this: 1. First, try clearing your browser cache and refreshing the page, as this can resolve many persistent error messages 2. If the error persists: • Double-check that all columns and tables exist and are correctly set up • Reconfigure your Write to Table integrations to ensure there are no misconfigurations If you're specifically trying to write a list to another table, add the list through the "Other data from this table" section. You can find a video tutorial here: https://cln.sh/DpHTlNt0

  • Avatar of Channeled
    Channeled
    APP
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    Was that helpful?

  • Avatar of Channeled
    Channeled
    APP
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    Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

  • Avatar of Jonathan G.
    Jonathan G.
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    I keep getting the "Failed to update record"

  • Avatar of Daniel K.
    Daniel K.
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    Hey there, thanks for reaching out! ☺️ The cell is empty. Can you fill that one in and retry:

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    If there's anything else I can assist you with, please let me know! 😊 Have a great Monday, Daniel

  • Avatar of Jonathan G.
    Jonathan G.
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  • Avatar of Jonathan G.
    Jonathan G.
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    across my account, I keep getting a failed to update cell

  • Avatar of furqan
    furqan
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    Hi Jonathan, I’ve been using Clay for data enrichment for a while now. The 'Failed to update table' error can sometimes be caused by column format mismatches or integration issues. Have you tried refreshing the table structure or checking if any required fields are empty? Let me know if you need help troubleshooting!

  • Avatar of Jonathan G.
    Jonathan G.
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    what do you mean by refreshing the table structure?

  • Avatar of Mark L.
    Mark L.
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    Are you still seeing an issue in this table or elsewhere? https://app.clay.com/workspaces/194372/tables/t_ppqXxAUnikfu/views/gv_9eMWd58QziFh I was able to update cell in the "New Column" column without issue. So the issue doesn't seem inherent to the table or your workspace. Please let me know if you're still stuck!

  • Avatar of Jonathan G.
    Jonathan G.
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    Okay there is def an issue

  • Avatar of Jonathan G.
    Jonathan G.
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  • Avatar of Jonathan G.
    Jonathan G.
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    brand new table, new type of enrichment

  • Avatar of Jonathan G.
    Jonathan G.
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    I've cleared cache, incognito, browser, etc

  • Avatar of Jonathan G.
    Jonathan G.
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    then I get stuck on the loading screem

  • Avatar of Daniela D.
    Daniela D.
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    Hey Jonathan! Sorry about this. Happy to help. Could you share a screen recording/video of the exact steps you take before getting that error? It'll help the team troubleshoot this.

  • Avatar of Jonathan G.
    Jonathan G.
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  • Avatar of Jonathan G.
    Jonathan G.
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    same thing with this template

  • Avatar of Jonathan G.
    Jonathan G.
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    it's literally me renaming the last column

  • Avatar of Jonathan G.
    Jonathan G.
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  • Avatar of Jonathan G.
    Jonathan G.
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    just a matter of me saving the name of this column

  • Avatar of Jonathan G.
    Jonathan G.
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    I've reset cache, history etc and still nothing

  • Avatar of George D.
    George D.
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    Hey Jonathan - sorry you're running into this. Unfortunately its a bit tough for us to figure out what the error is just based off the screenshot. Is it possible for you to record a video of what you're doing, or let us know what steps you're taking to trigger that error? Happy to help troubleshoot once we know whats going on.

  • Avatar of Channeled
    Channeled
    APP
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    Hi Jonathan G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

  • Avatar of Channeled
    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Jonathan G.
    Jonathan G.
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  • Avatar of Jonathan G.
    Jonathan G.
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    still seeing the same issue

  • Avatar of Bo (.
    Bo (.
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    Hey Josh, To help troubleshoot, I'd need to understand exactly what's happening when you try to save it. Can you record a video?

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Jonathan do you happen to have a video that we can check for this?

  • Avatar of Jonathan G.
    Jonathan G.
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    the video is above

  • Avatar of Bo (.
    Bo (.
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    Hey Jonathan,

    Hard refresh: ** Mac: Chrome and/or Firefox = Press Cmd + Shift + R ** Safari = Press Cmd + Option + R * PC: Chrome, Firefox, Microsoft Edge = Press Ctrl + F5

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