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Urgent Help Needed: Cancel All Database Runs Immediately
Anyone here to help urgently? I need to cancel all the runs in my all the tables immediately
Anyone here to help urgently? I need to cancel all the runs in my all the tables immediately
Just click on cancel runs at the bottom right of your table
I am clicking that but it is not cancelling + I need to cancel runs for more than 30 tables
To stop all running processes in your tables, you can turn off auto-update for each table. Here's how:1. For each table, click the three-dot icon beside the table name 2. Select "Auto-update" to turn it offThis will prevent any new updates or enrichments from running automatically. For tables that are currently running:1. Click the Auto-update icon at the bottom right of your table 2. Select "Turn Off Table"This is a best practice to prevent unintended credit usage while managing your tables. Sources: Auto-update and Auto-dedupe Table Configuring your table settings | Documentation | Clay University
It will cancel it just takes a bit of time
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
It's been more than 20 minutess now
I need urgent help please. Arturo O. Keethu R. Karan W. Mishti S. Matthew Q.
Hey Muhammad H, thanks for reaching out and sorry to hear this happened. Could you share the URL to the initial table where this issue occurred? Additionally, could you provide more details about what happened? Which enrichments continued running, and how many credits do you think were used in total?
OpenAI was running and did not stop properly. Credits weren't used as I have my own API key
Got it, do you mind sharing the URL to the Clay table where this happened?
Almost all the tables in the folder: "January 25 Leads" Here is the link to my workspace: https://app.clay.com/workspaces/11725
I just did some tests and the stop run with OpenAI's API seems to be working correctly in your workspace, but I see the "queued" state persisting even though it's not actually running. This can happen when runs get re-triggered multiple times in quick succession. Could you share how many credits were used on your OpenAI key so I can verify if any charges occurred? A screenshot would be helpful to investigate further. I've logged this under our existing bug report for the queued state issue. The team is working on fixing these re-triggering behaviors.
It used around 200$ even after I cancelled runs
Can you share a screenshot with us? I'll pass this over to our team as well !
Sorry for this, I've gone ahead and funded your account with 3000 credits. For now, you can duplicate the current column and re-run them. Just make sure not to stop/start multiple times the columns and that shouldn't happen again and our team will be checking this in details
Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
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