Troubleshooting Stuck Claygent Runs in Your Workbook

·Nov 13, 2025 06:35 PM·

I've had a few Claygent runs just stuck running, but the workbook doesn't show updates happening. No way to stop them and rerun cause it says all rows have run. How can I get them to actually run without force running all rows (3k/7k have run successfully prior to the error)

17 comments

· Sorted by Oldest

Clay Support
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For stuck Claygent runs, click the column header and select Force Rerun Column to reset the stuck state. This will jumpstart the column without additional charges for re-running rows.
Alternatively, create a new column by duplicating the current one, filter for rows where the current column "is empty," then run the AI on just those rows. Use the "merge columns" feature to combine results.
Clay Support
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Was that helpful?
Bo (.
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Jeff - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Colin G.
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Also experiencing this issue 🙋 cc John D.
Jeff T.
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full outage it seems now. i said f it and reran all 7k and now none are completing
juan p.
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same issue
Jill M.
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Bo (. Its been almost an hour since the first person reported this. Can you update your status page or something to let people know this is happening. It's broken basically all of my auto run tables.
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William F.
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putting my name in here just so I here when something happens
Clark G.
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yep
James J.
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yeah Im staying in this thread to be updated.
Tanner B.
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good call
Jeff T.
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the people want answers 🤣 sorry Bo (.
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Aditi S.
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Hi Jeff - thanks so much for reaching out. The team is currently investigating this issue. You can stay updated on the status of the issue here: https://status.clay.com/
Jeff T.
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I think we're back
Jeff T.
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I may have spoke too soon
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