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Need Help Upgrading My Plan Without Full Payment?

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Hi, I am upgrading my plan but it is making me pay for the whole new plan? Can you advise? I'd like to use the higher plan asap to run more credits, but don't want to have to pay for both plans and then coordinate receiving a refund? Thx

Need Help Upgrading My Plan Without Full Payment? | Clay

4 comments

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Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
LuisArturo (Clay)
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Hey there Bryan thanks for reaching out, we don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. If you’ve upgraded or are looking to, we can refund the lower plan so you can buy the higher plan. Let us know if you'd like to proceed!
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Bryan Besecker! This thread was recently closed by our Support team. If you have a moment, please share your feedback: