Issues Adding Leads to Smartlead Campaign via Clay: Need Insights

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whenever i seem to add leads to smartlead campaign via clay natively, it seems to respond "Could not ad lead" to an unusual amount of leads. whenever i import csv manually into clay, i always get way higher conversion. why is this happening? here's the table: https://app.clay.com/workspaces/156719/tables/t_aM48XAw8JwEi/views/gv_QUD5buzEzPfX

10 comments

Bruno R.
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Hi Penn, thanks for reaching out. Taking a look at this now!
Penn F.
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Thanks bruno
Bruno R.
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The issue you're experiencing with adding leads to your Smartlead campaign is likely because the lead was already sequenced in another campaign. You can enable the "Allow duplicate leads across campaigns" option in the duplicate column, and the lead should be added to the campaign if my theory is correct. https://downloads.intercomcdn.com/i/o/w28k1kwz/1256232095/5058aa95a20fbbcc1aeb371a0131/CleanShot%2B2024-10-18%2Bat%2B13_24_45.png?expires=1731945600&signature=4fbf0bca1ba13e75a66d39d276a73ca230f7f999e355b9b593174726f3cf1a21&req=dSIiEMt9n4FWXPMW1HO4zShBGZ0N3tI8VUM1W4GjYLE3%2B89EGUp8%2FPYXy38t%0ARK6n%0A I hope this was helpful. If there's anything else I can assist you with, please let me know!
Penn F.
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good spot Bruno R. - can you confirm that's duplicates across all our smartlead campaigns and not just for that client?
Bruno R.
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These duplicates will be specific to your Smartlead workspace and will span across campaigns within that workspace. If you’ve worked on client implementations for this workspace, the duplicates from those campaigns will also be included in the count.
Penn F.
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ok so it's all campaigns, thanks for confirming
Bruno R.
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That's correct! Happy to help.
Penn F.
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appreciate it, have a good day
Channeled
APP
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Hi Penn F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
APP
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Thank you so much for sharing your feedback Penn F.!