Can I Pause My Subscription and Retain All Data and Credits?

Robert V. · 2025-03-05T14:27:30.064237+00:00

Is it possible to pause my subscription and keep all of the data in one place? Will this take the existing credits away that I have?

While we don't have a specific "pause" option, you can cancel your subscription and keep your data intact. Here's what happens: 1. Your account will move to a free plan at the end of your current billing cycle. 2. You'll retain access to your workspace, tables, and previously enriched data. 3. Your existing credits will remain on your account until the end of the billing cycle. 4. After that, your credit balance will be capped at 2x the free plan's monthly limit (200 credits). To cancel, go to Settings > Plans and Billing > Cancel Plan. You can resubscribe anytime. If you need more credits later, you can purchase credit top-ups or upgrade your plan.

Source: FAQ | Clay.com

1 comment