If you're locked out of your account, you might have used a different login method than you're trying now. If you originally signed in with Google Authentication, try logging in that way instead of using a password.
If you need to reset your password, log out completely, then click "forgot password" on the login screen. You'll receive an email with reset instructions.
If you still can't access your account or aren't receiving reset emails, you should request human assistance by clicking on "Talk to a person" in this chat for further help with your specific situation.
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