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Assistance Needed for AI Enrichment Timeout Issues

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hi support, we are having time out issues with the AI enrichments. Can you assist

  • Avatar of Schuyler G.
    Schuyler G.
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    Skills match percent 2 Match - Candidate Resume

  • Avatar of Schuyler G.
    Schuyler G.
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    we have shortened the prompts to where we are not getting errors in the prompt field

  • Avatar of Schuyler G.
    Schuyler G.
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    there is no reason this should be timing out

  • Avatar of Channeled
    Channeled
    APP
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    ๐Ÿ‘‹ Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Jeff T.
    Jeff T.
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  • Avatar of Schuyler G.
    Schuyler G.
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    lurkn bro Jeff T.

  • Avatar of Jeff T.
    Jeff T.
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    Got heem - fix my timeout issue, bro.

  • Avatar of Schuyler G.
    Schuyler G.
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  • Avatar of Schuyler G.
    Schuyler G.
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  • Avatar of LuisArturo
    LuisArturo
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    Hey there thanks for reaching out, took a look at this for you, this is most likely due to the fact that the 01 model naturally takes a long time which is why the time outs are occurring. I will reach out top the team and ask them if there is a way for us to increase the run time for this specific model to avoid this situation.

  • Avatar of Schuyler G.
    Schuyler G.
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    yes please!!!!

  • Avatar of Schuyler G.
    Schuyler G.
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    thank you

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    Channeled
    APP
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    Hi Schuyler G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

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    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Schuyler G.
    Schuyler G.
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    please let me know what the team says

  • Avatar of Tanvi R.
    Tanvi R.
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    Hey there, great news - our team was able to quickly push this fix for you! We changed the timeout to unblock you on legacy columns. Thank you for your patience, feel free to try again and let us know if the problem has been resolved on your end.

  • Avatar of Joessa M.
    Joessa M.
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    Tanvi R. Hi Tanvi, I'm working with Schuyler on this project. Did your team only apply the timeout unblock on the table linked above? We're still experiencing timeouts in our other tables connected to the one above. See below: https://app.clay.com/workspaces/285280/tables/t_EygJeQzpsdZ2/views/gv_2auvScjtkuGJ

  • Avatar of Schuyler G.
    Schuyler G.
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    thank you

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    Channeled
    APP
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    Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.

  • Avatar of Bo (.
    Bo (.
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    Hey โ€“ Sorry for that! Iโ€™ll follow up with the team and get back to you once we have an update. ๐Ÿ˜Š

  • Avatar of Joessa M.
    Joessa M.
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    Bo (. Tanvi R. Any updates?

  • Avatar of Schuyler G.
    Schuyler G.
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    Plead advise Clay S.

  • Avatar of Tanvi R.
    Tanvi R.
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    Hey there, it looks like the timeout increase should've been applied to all tables in your workspace. Although this limit was increased for you, it's possible the few timed out cells you're seeing were above this limit. I just re-ran a few time-out cells in the table you shared and they were able to run successfully now! We've now directed all GPT/Anthropic legacy enrichments to the "Use AI" column. This will help alleviate time out issues as the timeout is higher for the "Use AI" column so you should experience less issues here. If you are still seeing multiple tables with time out issues, please let us know!

  • Avatar of Joessa M.
    Joessa M.
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    Tanvi R. Did you make changes to any of our columns? Are our previously set up GPT columns also using the 'Use AI' feature? We don't want to spend unnecessary Clay credits. They're all tied to our own AI account.

  • Avatar of Tanvi R.
    Tanvi R.
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    Hey there Joessa, we did not change any of the columns in your table! We've ensured that your previously set up GPT columns will remain and function normally. For any new columns you created in the future, any time you add a GPT column you will be directed to the "Use AI" modal. Let me know if you have any other questions! ๐Ÿ˜Š

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    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Schuyler G.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: