.png){kind=logo}
Alternative Customer Support for Account Lockout Issues
Is there another place I can go for customer support? Been locked out of my account all day and can't reset my password as the login is through Google.
If you're locked out of your account, here are your support options: 1. Email Support: You can reach out to our support team at support@clay.com for assistance with your account access. 2. Regarding your Google login issue: To switch from Google authentication to a password-based system, you'll need to: • Go to the sign-in page • Look for the password reset button • Click it to send a reset link to your email • Check your spam/junk folder if you don't receive the emailNote that account locks may occur due to our security measures to prevent spam usage of free trial credits. Source: Where can I get customer support? - FAQ | Clay.com
Did that answer your question?
Aaron S.··No it didnt
- Aaron S.··
Still locked out
Since you're locked out of your account with Google login, here's what you need to know: Your account may have been locked due to our security measures to prevent spam usage of free trial credits.To switch from Google login to password-based access: 1. Go to the sign-in page 2. Click the password reset button 3. A reset link will be sent to your email 4. Check your spam/junk folder if you don't see the emailImportant: If you're unable to access the email associated with your account, account restoration may not be possible. For security reasons, we can only verify and restore access through your registered email address.If these steps don't resolve your issue, please explicitly ask for a human agent in this conversation for further assistance. Source: Clay: Terms of Service
Was that helpful?
- Aaron S.··
No
Looks like you're still looking for help. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Hey there, responded in the other threads. Just changed your login method to password! Try going to the sign in page and look for the password reset button. Click it and send the reset link to your email and you'll be able to set the password to your account. Let me know how this goes.
- Aaron S.··
Thanks for the help, just got access.
- Aaron S.··
🙌