LinkedIn Profile Data Extraction: Resolving No User Found Errors

Elena · 2025-03-03T11:47:06.767Z

Hey I have a table that extracts data from linkedin profiles. There are valid profile links in all the rows, but sometimes I see a "no profile found" error For instance, row #352 here:

LinkedIn Profile Data Extraction: Resolving No User Found Errors | Clay

10 comments

· Sorted by Oldest

Channeled
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This error can occur due to a few reasons: 1. Data provider limitations: Our data providers don't use active sessions or cookies to scrape LinkedIn data live. Some LinkedIn profile information is only visible when logged in, which can result in "no user found" errors even for valid profile links. 2. To improve accuracy when enriching LinkedIn profiles, make sure you provide: • Complete full name • Email address (if available) • Company domain These additional data points can help enhance the search accuracy and reduce errors.
Source: Datagma integration overview | Documentation | Clay University
Channeled
APP
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Is that what you were looking for?
Elena
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we have all data data in the table, doesn't seem to be helpful
Channeled
APP
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Levi K.
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Clay S. i am encountering the same issue and it seems to have started on the 28th of february
Elena
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Clay S. could someone get back to us, please? I'm having issues with multiple profiles
Owen C.
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Hey Elena, thanks for reaching out. Apologies for the delay here! Looking into this now, we appreciate your patience. :) Elena, could you also share the URL to the Clay table where you're seeing some issues?
Levi K.
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Owen C. i think she did in the original message.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Elena
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Hey Clay S. The issue is still there and your answer about looping in a third party provider doesn't help. We'd like to enrich data right in Clay if there's this option. It used to work great - could you fix that with your data provider? Here's a table Two main problems that are happening for the last few weeks
there's an accurate link to an active linkedin account, but Clay says Profile is not found (row 344)
some profiles don't get a company field populated or get an error, mostly when people work for an educational institution (row 370)
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Channeled
APP
·
·
This error can occur due to a few reasons: 1. Data provider limitations: Our data providers don't use active sessions or cookies to scrape LinkedIn data live. Some LinkedIn profile information is only visible when logged in, which can result in "no user found" errors even for valid profile links. 2. To improve accuracy when enriching LinkedIn profiles, make sure you provide: • Complete full name • Email address (if available) • Company domain These additional data points can help enhance the search accuracy and reduce errors.
Source: Datagma integration overview | Documentation | Clay University
Channeled
APP
·
·
Is that what you were looking for?
Elena
·
·
we have all data data in the table, doesn't seem to be helpful
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Levi K.
·
·
Clay S. i am encountering the same issue and it seems to have started on the 28th of february
Elena
·
·
Clay S. could someone get back to us, please? I'm having issues with multiple profiles
Owen C.
·
·
Hey Elena, thanks for reaching out. Apologies for the delay here! Looking into this now, we appreciate your patience. :) Elena, could you also share the URL to the Clay table where you're seeing some issues?
Levi K.
·
·
Owen C. i think she did in the original message.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.
Elena
·
·
Hey Clay S. The issue is still there and your answer about looping in a third party provider doesn't help. We'd like to enrich data right in Clay if there's this option. It used to work great - could you fix that with your data provider? Here's a table Two main problems that are happening for the last few weeks
there's an accurate link to an active linkedin account, but Clay says Profile is not found (row 344)
some profiles don't get a company field populated or get an error, mostly when people work for an educational institution (row 370)
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