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Lost Credits Issue with Claygent: Need Assistance

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Hi there, I just lost a bunch of credits but I'm certain I had sufficient credits to run my search with Claygent. https://app.clay.com/workspaces/10755/tables/t_JS3EwFsENQ4B/views/gv_3Q6Evv3Sbk6r

Lost Credits Issue with Claygent: Need Assistance | Clay

3 comments

· Sorted by Oldest

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If you were charged credits but didn't receive valid data, those credits should be automatically refunded to you.If you recently renewed your plan and the credits seem to be missing, there might be a 1-2 hour delay due to transaction processing. For example, if your purchase was made at 12 PM, the credits might not appear until 1 PM.If you're still experiencing issues after waiting for 2 hours, please let me know and I can help investigate further. Sources: Running Out of Credits FAQ | Clay.com
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.