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Issue with Search Limits Causing Excess Lead Credits Usage

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Another question, after limiting the search for leads to 5 per company, it actually generated much more per company which cost credits.. wondering why this may have happened and how to get those credits back?

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    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
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    Hey, thanks for reaching out! 😊 Sorry that happened to you. Could you show me where this issue occurred—specifically which table and which rows? Also, how many extra credits do you estimate it cost you? I’ll look into it and help resolve the issue. 👍

  • Avatar of William C.
    William C.
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    Hey Bo, it did it again today where we limited it to 5 per company but we had companies with up to 9 leads in some places...

  • Avatar of William C.
    William C.
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    let me know if there's a solution or if we could maybe get some credits back? thanks Bo (.

  • Avatar of LuisArturo
    LuisArturo
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    Hey there William thanks for reaching out, just added some credits back to your account. Question I noticed that you are running these searches using the Company Domain as the Company Identifier when running the people search. This might be the cause of the issue, as we have recently seen situations where, when running a people search using domains as the identifier that the search will go and find results for other companies if they happen to have a domain that is under the umbrella of a larger company. For example Pfizer appears 9 times, there is a a possibility that one or more of the domains from your company table has a domain that is associated with Pfizer, so when the search is searching that domain it gets rerouted and searches Pfizer's domain instead since it the "parent" so to speak. A way to avoid this would be to use the LinkedIn Profile URL of companies if you happen to have them, as this bypasses the search having to check for a larger company instead searches for the domain listed on a LinkedIn Profile instead.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi William C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: