Import Issues with SFDC After 50k Rows: Possible Tier Limitations?

After 50k rows, my import from SFDC list view stopped working even though there's still data to be enriched. Is it becuase of my tier?

4 comments

Channeled
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The 50k row limit for your Salesforce list view import isn't related to your Clay tier. We've recently improved our Salesforce integration, removing the 2000-record limit for most cases. The only exception is when using a SOQL-incompatible Salesforce view, which is rare. To continue enriching the remaining data: 1. Create a new Salesforce list view for the remaining records. 2. Import this new list into Clay. 3. Enrich the new data as needed. If you're hitting credit limits, remember that we offer credit top-ups at 50% more than your plan's typical cost per credit. If you need further assistance, please request to speak with a human agent.
Sources: Salesforce Records with Salesforce New at Clay | Clay.com
Justin T.
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Strange then. I force update the source and ask it to update but it doesnt find any more records even though there still are. It works once I add it as a new source but that's not ideal
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There could be a few reasons why updating the source doesn't find more records: 1. The Salesforce list view might be using SOQL-incompatible filters, which can limit the number of records retrieved. 2. If you're using a Salesforce report instead of a list view, there's a 2,000 record limit per report. To resolve this: 1. Create a new SOQL-compatible list view in Salesforce with basic operators (=, <, > , > =, <=) and avoid unsupported ones like "contains". 2. Import this new list view into Clay as a new source. This approach should allow you to import more records without the previous limitations. If you need further assistance, please request to speak with a human agent in this conversation.
Sources: New at Clay | Clay.com Salesforce integration overview | Documentation | Clay University
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Import Issues with SFDC After 50k Rows: Possible Tier Limitations? | Clay