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Troubleshooting File Import Errors on Multiple Clay Accounts | Clay

Troubleshooting File Import Errors on Multiple Clay Accounts

·Nov 11, 2024 01:55 PM·

Hey, i get this Error whenever i try to import a certain file - ive tried 3 Different Clay Accounts, says the same thing on all 3

3 comments

· Sorted by Oldest

Andreas F.
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Btw. its not above 50k rows or 60 columns, there is not special characters or nothing, just not working for some reason
Bo (.
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Hi Andreas, I’m sorry to hear about the trouble you’re experiencing. Can you confirm if this file is from Clay and whether it includes the “created at” or “updated at” column? If not already done, please try uploading the file to Google Sheets, re-exporting it as a CSV, and then uploading it to Clay. If that doesn’t resolve the issue, could you share the Google Sheets Public URL with us? I’ll be happy to take a closer look. Let me know if you need further assistance!
Channeled
APP
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.