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Fixing Location and Encoding Issues in Data Tables | Clay

Fixing Location and Encoding Issues in Data Tables

·Oct 31, 2025 02:33 PM·

Hi Clay Support, I have a table with person locations and noticed the following issues:

1.
In the person state and city fields, I’m seeing country names instead. Do you know what would be the best approach for this? For example, is there a way to leave these blank, use a different enrichment, or apply a formula to fix it?
2.
Some characters are appearing incorrectly, for example “Cap-PelÃ©”. Is there a way to correct this encoding issue?

Thank you for your help!

3 comments

· Sorted by Oldest

Clay Support
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To address country names appearing in the state and city fields, use the Mapbox "Normalize Location" action. This will standardize and enrich your location data, ensuring each field (city, state, country) is correctly populated based on the full address or location description you provide [1].
For encoding issues like “Cap-PelÃ©,” ensure your CSV files are saved and uploaded in UTF-8 encoding. If problems persist, try uploading your data to a Google Sheet, downloading it as a CSV, and re-uploading to Clay. This often resolves character encoding issues .
Clay Support
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Clay Support
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If you still need help resolving the location and encoding issues in your table, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other challenges you’re facing?