Understanding Client Credits Usage for Lead Enrichment Process

Hey team. Can you help me understand where all my clients credits went? https://app.clay.com/workspaces/206204/tables/t_27CDxQchNbEt/views/gv_Swo8Zd74jjm2 For context, imported an Apollo lead list with 80% of emails being valid. For invalid emails, we’re waterfalling 20% of the list to find the other emails. This amounts to around 2000 leads to be enriched and have an unlimited API with prospeo so not sure what happened here?

7 comments

Daniela D.
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Hey Pierre! Thanks for reaching out. Happy to help. The credit cost is from the email waterfall in your table. It looks like an initial run for Prospeo did not use your client's API key. We ran additional tests and confirmed that this will default to the API key and run without credit cost. We also added those credits back to your account. Let us know if you see any unexpected behaviour here. You can also check the credit cost for other providers by selecting "view table history" at the bottom of your table. Let me know if this helps! https://downloads.intercomcdn.com/i/o/w28k1kwz/1247907617/9dfb6aa8d1855cbcf3e9b021c76f/CleanShot+2024-11-11+at+21_02_45%402x.png?expires=1731357000&signature=e78cb2766808151a87f238bf365840c0367999bcb3982b41e2d4775ef7e1cd00&req=dSIjEcB%2BmodeXvMW1HO4zbkRCdYcCsf3NAV5yi7a6027vWZt6uwVbbut2ufA%0ATwH7%0A
Pierre P.
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Thank you Daniela D.. True! Forgot I could look at table history. Don’t see the refunded credits unfortunately 😞
Pierre P.
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Also seeing similar concerns.. The waterfall only ran for around 1000 rows yet charged 8K credits. This would only make sense if it ran for 8000 rows as it’s 1 credit per email find ?
Bo (.
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Hi Pierre, Thanks for reaching out! To clarify, it’s not 1 credit per row. You can check the costs in the work email waterfall for more details. 😊 For more information on how credits work, you can visit our FAQ page or try our pricing calculator. We’ve previously added 1,394 credits into: 206204. Let me know if you have any other questions! https://downloads.intercomcdn.com/i/o/w28k1kwz/1248074675/c5eb08a004a9c87947c63bd29f04/CleanShot+2024-11-11+at+_502Sk9DLny%402x.png?expires=1731369600&signature=f00f97f57e0b9bebbb806dea481aa2a53e4f25caea05ae3ea9501caf6b1954d2&req=dSIjHsl5mYdYXPMW1HO4za95sAIXapyIR2DkN0tU1k122YlsF3mxdKFn60yM%0AG54u%0A https://downloads.intercomcdn.com/i/o/w28k1kwz/1248073441/7cc7632295722f5671435981768f/CleanShot+2024-11-11+at+_29dnLSBAPM%402x.png?expires=1731369600&signature=80bf7936d28eab79abb8541a0edfc6784da59b31e3e596dbbd39e46c9632a708&req=dSIjHsl5noVbWPMW1HO4zbZzCKtPEVqFFgh%2BjEAkf6AC%2Fk76i9ME%2FbT17vCK%0AFGRx%0A
Channeled
APP
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Pierre P.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: