Request to Switch to Explorer Plan and Refund Inquiry

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Hi team, I accidentally purchased the wrong plan and need to switch to the Explorer plan. How can I change my plan, and will I receive a refund for the cost of my current plan? What are the next steps?

4 comments

Channeled
APP
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Tanvi R.
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Hi Shahzaib, thanks for reaching out. I'm happy to assist you with switching your plan to Explorer and processing all charges. As next steps, can you please send the email address linked with your account so we can process this change?
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Shahzaib A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: