Accidentally Used All Clay Credits: How to Correct CSV Upload Error

Hi, I accidentally ran the wrong CSV table and used up all my clay credits. Is there a way to correct this? The csv I uploaded had over 900 rows and it ran through all of my credits. 🙁 😬 Here is the link to the table https://app.clay.com/workspaces/14654/tables/t_QuHeyxNGWt2k/views/gv_7z4929DkGQNb

4 comments

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Unfortunately, once credits have been used, they cannot be reversed. However, here are some best practices to prevent this from happening in the future: 1. When importing new CSV files: • Do NOT auto-add enrichments during import, as this is the fastest way to accidentally use up your credits. 2. Before running enrichments: • Test with a small sample of about 10 rows first • This helps identify and fix any potential errors before running the full dataset 3. To prevent future unintended credit usage: • Turn off auto-update at the top of your table by clicking the three-dot icon next to the table name • This prevents automatic enrichments from running on new data
Sources: Find Companies [Clay 101] - Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Daniel K.
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Hey there, thanks for reaching out! ☺️ I went ahead and refunded 6.570 credits. To prevent wasting Clay credits again, please consider the following strategies: 1. Turn Off Auto-Update: Disable auto-update while setting up your table to avoid unnecessary credit usage. You can do this by clicking the three dots next to your table name and selecting "Auto-Update Columns" to toggle it off. Once your setup is finalized, you can turn it back on , . 2. Qualify Leads Before Enriching: Enrich only the most relevant leads by filtering rows based on criteria like location or industry. Use Conditional Runs to set up rules for when enrichments should occur . 3. Test Enrichments on a Small Sample: Before running an enrichment on an entire column, test it on a small sample to ensure everything works as expected . 4. Use Your Own API Keys: Integrate your own API keys from other providers to reduce the credits spent in Clay . 5. Avoid Duplicate Enrichments: Use Lookup Columns to pull existing data into your current table to avoid spending credits twice for the same data . For more details, you can refer to the Clay Credits Calculator and the Ways to Save Clay Credits guide If there's anything else I can assist you with, please let me know! 😊 Have a great Tuesday, Daniel
Hannah O.
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Thank you so much! I really appreciate it :)
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