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Error Signing In with Gmail: Please Use a Work Email Issue

I'm encountering an error when trying to sign in using Gmail (which is the only method I can use, as I signed up with my Gmail account). The error message is: {"type":"BadRequest","message":"Please use a work email","details":null}. This error appears before I even get a chance to select or enter my email—it shows up before the Gmail login prompt appears. I've tried using Chrome and Microsoft Edge with the same error message. Could you please assist me here?

1 comment

  • Avatar of Channeled
    Channeled
    APP
    ·about 2 months ago·

    The error message indicates that Clay requires a work email for sign-in, not a personal Gmail account. If you previously signed up with Gmail, you should still be able to sign in with Google authentication rather than trying to enter your Gmail manually. Try clicking the "Sign in with Google" option directly instead of attempting to enter your email address manually. If you need to switch from Google authentication to username/password, you'll need to speak with a human agent.

Error Signing In with Gmail: Please Use a Work Email Issue | Clay