Issue with Lookalike Search Using Excessive Credits Explained

I just upgraded my plan to $500 for 14k credits and I used look alike to find 500 companies first it costed me exactly 500 credits. Then again when I tried to search for another 500 lookalikes companies it used up all my 13k balance credits

6 comments

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When using the Ocean.io integration to find lookalike companies, you are charged 1 credit PER result returned for each row. This means that if you're searching for lookalikes based on multiple source companies at once (multiple rows), the credit cost multiplies accordingly.For example: ** If you search for 500 lookalikes from 1 source company = 500 credits ** If you search for 500 lookalikes from 26 source companies = 13,000 credits (500 results × 26 source companies)To avoid unexpected credit usage, make sure to: 1. Use a smaller number of source companies 2. Reduce the number of results per search 3. Run lookalike searches sequentially rather than all at once Sources: Find Lookalike Companies with Ocean.io with Ocean.io Find Lookalike Companies with Ocean.io with Ocean.io
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Aviral B.
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Please get the team to contact me asap. This is the second time that has happened in two days and I have raised a ticket yesterday regarding this. Get your support team to fix this asap!
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Mensur
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This looks like a very expensive story
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Hi Aviral B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: