Will my credits be deducted if enrichment yields no results?

Do my credits get used if an enrichment is tried and no result is found, as a bunch of credits just got wiped out cuz I had an email an email waterfall and all the columns were set to auto update ? 😞

8 comments

Willy H.
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nah you get them back
Stefan R.
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Depends on the enrichment you're using. For example, Prospeo & Datagma refund your credits if they don't find an email. On the other hand, PredictLeads charges you no matter if they find an open job or not.
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Willy H.
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oh interesting - I haven't experienced that
Willy H.
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good to know
Jason D.
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https://app.clay.com/workspaces/48974/tables/t_ku5RfaQK5jfn/views/gv_pS1tB5CFOIHh
Stefan R.
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Jason D. I'm not from the Clay team so I don't have access to your table. Can you tell what specific enrichments are you talking about?
Willy H.
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yeah - I'm not from their team either, just a huge fan. Definitely the best tool I've used to find my ICP
Eric N.
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It all depends if the data provider that you are using charges clay or not. In this email example, this sounds like the data providers are giving you catch all emails that can't be validated and that's why the waterfall keeps running. They are putting a fix to this but in the meantime, I'd just use Prospeo and Findymail and if you can't find the email between the two of them, I'd move on and not worry about it. This way you don't lose credits running the whole waterfall which is usually unnecessary.
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