Request for Refund of Clay Credits and Table Restoration

Hi Clay team, Is there a way to refund some Clay credits? Our team ran a company enrichment but it wasn’t intended to be enriched and I think it ate 2k+ credits. You can see it here: https://app.clay.com/workspaces/177872/tables/t_ZHYqcxk22bqT/views/gv_7CtF5WvhePCh Table was also deleted if you could also restore the table and also check if we could do a refund.

11 comments

Channeled
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For your situation, here's what you can do:1. Regarding credit refunds: If the enrichment didn't return valid data, we will automatically refund the credits back to you. 2. To restore a deleted table: • Click the Trash icon in your workspace • Select the table you want to recover • Click the ⟲ icon to restore itIf you need additional assistance with the credit situation, please click on "Talk to a person" and our support team will help you further. Sources: FAQ | Clay.com What happens if one of your providers doesn't return valid data? - FAQ | Clay.com Recover Deleted Tables, Permanently Delete Tables
Jerico d.
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Awesome, didn’t know we can now restore deleted tables. I have now restored the table. https://app.clay.com/workspaces/177872/workbooks/wb_8Dw8oZEUUkGY/tables/t_ZHYqcxk22bqT/views/gv_7CtF5WvhePCh We’re kindly requesting for a credit refund if ever that would be alright. We value the credits as we’re still growing so every credit matters to us.
Channeled
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I'm glad you were able to restore the table, and I appreciate your feedback about the credits - I'll pass your request along to our team for consideration.
Channeled
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Hi Jerico d.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Jerico d.
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Just wanted to check your thoughts guys if we can still be considered for our burned credits.
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Mark L.
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Hey Jerico, I see about 1700 credits used since last Monday, so I rounded up and added 2000 back in that workspace.
Jerico d.
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This is super helpful Mark L. Thank you so much!
Mark L.
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You're welcome! Happy we could help out.
Channeled
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Hi Jerico d.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: