Templates Button Unresponsive Issue - Request for Fix

Penn F. · 2026-01-09T09:10:44.063Z

Hi Team, I've reported on this issue for over a year now. When I click Templates, the button apply template is unresponsive, as per the video provided. been like this for so long. please fix!

Templates Button Unresponsive Issue - Request for Fix | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
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I understand how frustrating this must be after dealing with it for so long. Let's try some troubleshooting steps that often resolve unresponsive button issues:
First, try a hard refresh:
Mac: Command + Shift + R (Chrome/Firefox) or Option + Command + E (Safari)
Windows: Ctrl + F5
If that doesn't work:
1.
Clear your browser cache completely
2.
Try using an incognito/private window
3.
Log out and back in
These steps resolve most interface responsiveness issues.
If the apply template button is still unresponsive after trying these steps, I'd recommend using Sculptor (the AI tool in the top-right corner of your screen) to help build or apply templates as an alternative approach.
Let me know if the hard refresh fixes it or if you need further help!
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
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·
I’m sorry again for the ongoing trouble with the apply template button and hope the suggestions were helpful. Would you like to provide more details about what you’re trying to achieve so I can assist you further?
Penn F.
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speak to human please
Clay Support
APP
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Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Penn F.
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it happens on multiple tables
Penn F.
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a lot of the time
Penn F.
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it's not a table-specific problem
Andrew Q.
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Hey Penn! Thanks for reaching out. I assume this has prevented you in the past from using templates or have you found a workaround this? Could you try a hard refresh, logging out and back in and let me know if you experience the same problem?
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand how frustrating this must be after dealing with it for so long. Let's try some troubleshooting steps that often resolve unresponsive button issues:
First, try a hard refresh:
Mac: Command + Shift + R (Chrome/Firefox) or Option + Command + E (Safari)
Windows: Ctrl + F5
If that doesn't work:
1.
Clear your browser cache completely
2.
Try using an incognito/private window
3.
Log out and back in
These steps resolve most interface responsiveness issues.
If the apply template button is still unresponsive after trying these steps, I'd recommend using Sculptor (the AI tool in the top-right corner of your screen) to help build or apply templates as an alternative approach.
Let me know if the hard refresh fixes it or if you need further help!
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I’m sorry again for the ongoing trouble with the apply template button and hope the suggestions were helpful. Would you like to provide more details about what you’re trying to achieve so I can assist you further?
Penn F.
·
·
speak to human please
Clay Support
APP
·
·
Got it — I’m connecting you to a human teammate now.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Penn F.
·
·
it happens on multiple tables
Penn F.
·
·
a lot of the time
Penn F.
·
·
it's not a table-specific problem
Andrew Q.
·
·
Hey Penn! Thanks for reaching out. I assume this has prevented you in the past from using templates or have you found a workaround this? Could you try a hard refresh, logging out and back in and let me know if you experience the same problem?
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!