Clay Email Waterfall Issues: Unexpected Charges and Malfunctioning Features

Hi there, I'm really upset about the Clay email waterfall. First of all the waterfall is not working for most parts of the Clay table. Please check the clay table added below. The condition seems not to be working either. It's charging us extra and unnecessary credits yet not giving me the results. This is really unexpected. Please look into this. https://app.clay.com/workspaces/257306/tables/t_UDMdmxoheT24/views/gv_JnVBo3ShFPRE

24 comments

Channeled
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Let me help you understand how our email waterfall works and what might be happening.The waterfall process runs sequentially through multiple providers, and you'll see results populate in the final column of your table. If you're not seeing results, it could be because found emails are failing the validation check - we use ZeroBounce by default to ensure high-quality data.To troubleshoot this:1. Check if the validation columns are hidden (they're hidden by default to keep your table tidy) 2. Unhide these columns to see how the validation process is working 3. Review why certain emails aren't making it to the final columnRegarding credits: You're only charged for the provider that successfully finds the data, and most actions that don't return results are refunded.To optimize your costs and ensure the waterfall runs efficiently, consider using conditional runs. This ensures enrichments only run on rows that meet your specific criteria. Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University Waterfall AI Formulas + Conditional Runs [Clay 101] - Clay University
Md J.
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Please check from the bottom.
Channeled
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The information I've found doesn't specifically mention an issue at the bottom of a table. However, I can provide some insights about Clay's email waterfall process that might be relevant to your question.When running an email waterfall in Clay, the final validated emails appear in the last column of your table. While validation columns aren't displayed by default to keep your table tidy, they do exist behind the scenes.If you notice the waterfall continuing to run even after finding an email, it usually indicates that an email was found by a data provider but failed the validation check. This process ensures you're working with the highest quality data possible.To better understand what's happening at the bottom of your table, could you provide more details about the specific issue you're experiencing? Are you seeing unexpected results or behavior in the final column? Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University
Md J.
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Channeled
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Let me explain what might be happening with your email waterfall:1. Validation Process: • The waterfall might appear not to work because emails are failing validation checks. • While emails may be found, they only appear in the final column if they pass validation through ZeroBounce. 2. Regarding Credits: • You're only charged for the provider that successfully finds the data. • Most actions that don't return results are automatically refunded.To optimize your process and reduce unnecessary credits:1. Check Hidden Columns: • Validation columns are hidden by default • Try unhiding these columns to see the full validation process 2. Use Conditional Runs: • This ensures enrichments only run on rows meeting your specific criteria • For example, you can set it to only run personal email searches when work emails aren't foundWould you like me to guide you through setting up conditional runs to help optimize your credit usage? Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [Clay 101] - Clay University Waterfall AI Formulas + Conditional Runs [Clay 101] - Clay University
Md J.
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Channeled
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To resolve issues with the Clay email waterfall not working correctly and charging unnecessary credits, follow these steps:1. Check your API credits: Ensure you have sufficient credits for your email verification provider. If you've run out, purchase additional credits and restart the process. 2. Re-run failed attempts: Go to your first waterfall column and use the "Run all rows that haven't run or have errors" option. This will only process entries that weren't completed, avoiding duplicate runs. 3. Review validation columns: Unhide the validation columns to see how the validator (e.g., ZeroBounce) is working. This can help you understand why certain emails are or aren't making it to the final column. 4. Adjust waterfall settings: You can modify the order of integrations used in the waterfall to optimize performance and credit usage. 5. Use conditional runs: Implement conditional runs to ensure enrichments only run on rows meeting specific criteria, potentially saving credits.To help us better assist you, could you provide more details about which specific parts of the table are experiencing issues with the email waterfall? Sources: Waterfall Enrich People (Waterfalls) [Clay 101] - Clay University
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Stefano
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Hi, The reason for this is that the emails found were invalid. While you don’t see it right now, there is a validator column that checks the validity of each email after it’s found. To view these columns, go to the top right, click on "Columns," and then toggle on the following options: https://downloads.intercomcdn.com/i/o/w28k1kwz/1266455984/a183bcc594488aecaec1f4eed2a8/CleanShot+2024-11-26+at+10_28_28%402x.png?expires=1732636800&signature=c05b68bed5f9cb34fb8fd9631058113d86d8fffe1300a308c1f7a3dc6db24657&req=dSIhEM17mIhXXfMW1HO4zVqQzKytkyxiC8n82daTZ40xt8rJ%2FYUI5CtaMS4r%0A6t0L%0A By selecting this, you'll be able to see that while some emails were initially found, they were later validated and marked as invalid, as shown in the example below: https://downloads.intercomcdn.com/i/o/w28k1kwz/1266457832/55466108d7a48bcb2daecb34425b/CleanShot+2024-11-26+at+10_26_38%402x.png?expires=1732636800&signature=29d41d7a26a1ff524673174061b0028a9cd8ce317388c326c2e6e847d7bc4233&req=dSIhEM17molcW%2FMW1HO4zZkDWa%2BWJgZyUx%2Bo6SioqyCuhEpIC93fhHbmEbKG%0AUhyg%0A This indicates that the email was not returned, not because of a bug, but because it is invalid. Let me know if this clarifies things.
Md J.
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Okay, got it. Thanks!
Channeled
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Hi Md J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Channeled
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Hi Md J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Md J.
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Please look at this clay table. It's not even adding a single email to the merged row. https://app.clay.com/workspaces/257306/tables/t_nEeSTw7Zw8iJ/views/gv_reBofRdRNsNJ
LuisArturo
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Hey there thanks for reaching out, this happening because the API key that you are using for Zero bounce is either invalid or has no credits to use. https://downloads.intercomcdn.com/i/o/w28k1kwz/1266844607/bd74bc80d67e88f4cc86dff9509c/image.png?expires=1732653000&signature=c54e97160e9ebecae170225c2b53e56e18f1f8efcb9418095d6c3eb90c918264&req=dSIhEMF6mYdfXvMW1HO4zU7ghLGqeL2IQeF0Q3lCR06w5quZRBXCxjp1VK52%0ARbLG%0A
Md J.
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We don't have any credits in Zerobounce. How can we stop validating through it?
Md J.
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LuisArturo
Md J.
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LuisArturo?
Md J.
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We use other email validation tools like Millionverifer and bounceban
Md J.
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I have just switched to clay managed zerobounce. Can you please check now?
LuisArturo
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Just took a look and it is working now that it has been switched to Clay managed Zerobounce. Will go and return any credits that were used up by providers that ran since the validator did not stop them from running.
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Md J.
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Thanks!
Channeled
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Hi Md J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: